CVS, Cincinnati OH

This is my go to spot for various items. I find myself shopping here a few times a month and I have never had a bad experience. Personally I think all the staff is super friendly and helpful. I give it 2 thumbs up!

Getting a prescription is a joke. They have no system. They dig through stacks the wait is terrible. The drive thru is worse

Unfortunately I have to use them because I am on Medicare. The people in pharmacy need to slow down let the customer complete a sentence before they answer. I talked to two people and they both were the same, cut me off in mid sentence. If it keeps up I will just go to another cvs.

This is probably the worst pharmacy I have ever gone to. Whomever the gray haired woman is that works the window has worst attitude of any customer service employee I have dealt with. I have refused to be helped by her due to her eye rolling and condescending tone. Not to mention, the store opens at 8: 00 a.m. But it's now 9: 30 and they still are not open. It really inconveniences those of us who need our prescriptions. Also when I called the automated service to check the status of a prescription, it said it had already been picked up. When I tried to speak to a pharmacist about the matter, I was on hold for over 45 minutes and never got to speak with anyone.

I had to give one star to leave a review it should be minus 10 stars.they are very rude needs new staff.the black girl with blonde hair needs to be drug tested and fired.she is very rude.try to exsplain something to her she dont listen just worries about herself she is very strange they need to fire her.the other staff act like they dont care dont answer ur questions and are very rude ill never use that cvs again

I tried to fill 3 prescriptions here for my dog (which we've done successfully in the past) and it took 2 days, 3 calls from me, and 3 calls from my vet for them to fill the prescriptions, and even then they only filled 2 of the 3 prescriptions.

Two of the prescriptions still has refills on them (my vet confirmed) but the person we spoke with at CVS said they didn't.

The pharmacist actually lied to me, telling me the vet "must have forgotten" to call them.

It took them an hour to fill the prescriptions (okay, maybe things are crazy because of COVID), but when I picked up the prescriptions, one was missing. They said it would take another hour to fill it. I was going out of town and had already delayed our trip for 3 hours due to this situation.

Do not rely on this CVS if you have prescriptions that are important for you to get on time.

Store and cvs as a whole are robbers. The store seemingly charges more on almost all things. Employees are not knowledgeable, so don't have a question, because they will just say ummmmmmmm.

Scheduled a COVID test for 1: 10. Got to the pharmacy at 1: 08. Waited in line until 1: 36, just for a rude technician to let me know the pharmacists have “gone to lunch. ” And to “come back at 2: 30. ” Her tone was rude and she was unapologetic.

I went back at 2: 30. The technician was a lot more apologetic and explained that the process was new and she wished the CVS website would tell people to have their email code ready when they pulled up for a test. This would make things go quicker, so ppl could get their test at their scheduled time.

A guy behind me in line yelled for us to hurry up and said we could “bullsh*t” later. No wonder this lady wasn’t quick to be cheery and apologetic right away. She probably deals with mean guys like that.

I hope the process gets better for her sake, but it didn’t take long once I came back.

They have the absolute worst customer service I’ve ever seen. One tech yelled at me over me on phone and was extremely defensive and argumentative.

This also isn’t just one instance. I’ve been having problems here for months with people being rude; techs and pharmacists included and I brushed it to the side thinking maybe they were just having a bad day.but the tech yelling at me and trying to argue with me on the phone really was the icing on the cake.

I can’t imagine what kind of stress they put on people who have more debilitating health issues than me. This place is horrible.

The Pharmacy at this location has consistently created issues. They have struggled with refilling prescriptions on time stating that the doctor did not approve it, even though two refills were listed, and forcing me to call my doctors office multiple times to figure it out instead of contacting them on what they needed. They have also filled a 90 day prescription with only 30 days worth of medication, the first time it happened I did not realize it until I got home and they stated they could not help me or refund me the cost, this also created issues with my insurance covering the rest of the 60 day supply. The next time this happened luckily I caught it before I left the store, then I had to wait another week for them to get my full prescription in store. Be careful, and double check everything.

The employee ‘Rick’ was rude to me. I take my business to Walgreens now. CVS should tell him to leave “drama” and his personal feelings at home.

This CVS is the absolute worst that I have ever had to deal with. You can call prescription in one day and when you go get it the next day, it still isn't ready. They take their sweet time. And God forbid if you need to call them. They do not answer the phone. Definitely thumbs down for this location

I love this store for convenience and variety of items. The front line staff are very friendly and helpful. But the pharmacy is awful. Every time I call, I am on hold for at least 10 minutes. When the call is answered, the staff are short, rude, and unprofessional.

Only been a few times but have experienced nice service so far. I love the fact that they keep their Sunday papers behind the counter. This matters because I am an avid couponer and some people out there LOVE to steal coupon inserts and not care about anyone else and want to be selfish. Coupons help you save. Dont be stupid and steal them, just pay like normal people do. If you coupon correctly, you will still save. Fools.

I called there today about someone meds, and not only was the lady on the phone rude, but someone in the back ground was yelling at a customer, so loud it didn’t make any sense. Customer service sucks here!