CVS, Willoughby Hills OH

This pharmacy works my nerves EVERY time I’ve needed to pick up a script. The pharmacy is consistently packed with employees however none of them bother to greet you when you approach the counter. I’ve actually has time to log in to write this review before anyone has acknowledged me currently standing at their counter. Even if you don’t want to say hello, you could at least let me know you’ll be with me shortly. This is insane!

I just had a GREAT experience at this CVS pharmacy! The pharmacy technician Demetria ALWAYS greets with a smile! Very upbeat and positive attitude! Keep up the GREAT work Demetria! Your hard work doesn't go unnoticed

This is the worst pharmacy……. Use the one on Som Center Road. The employees are rude and not helpful. My last attempt was dropping off a script for a pain med due to an infection and they told me they wouldn’t have it ready until the next day. How are you going to make someone wait until the next day if you are in excruciating pain. That’s the most ridiculous thing I’ve ever heard. I went to Som Center and they filled it in a half hour. Don’t waste your time. I’m sure they won’t be in business much longer.

I want to thank those who've posted their reviews about this CVS location. I had planned to switch my scripts to this store, but after reading your comments ~ no way! They sound worse than the pharmacy at Richmond & Wilson Mills! Horrific service all around. Think I'll go w/Walgreens but my PCPs nurse said they're all just as bad, b/c they're short staffed. That's not the public's problem. Thanks, again, for the heads up.

Julian the pharmacist went the extra mile to ensure I received excellent care and i wanted him to recognized for his excellent care which was provided.

Have had prescriptions delivered, now I can't. Called and the rude pharmacist was giving me an address from 9 years ago and said they didn't have a card on file.even tho I had a delivery a week ago from them. She kept asking how I had deliveries if they had an old address and no card on file, like it was my fault. Clearly something is F-ed up on their end but she wasn't getting it, and told me to lower my voice and calm down.sorry was sick of repeating myself to a person that was clueless!

The pharmacy is slow and have poor customer services. The prices are typically more expensive than walgreens.

The worst service I have ever seen at a CVS. Called all day yesterday, sat on hold for hours, and trying today.

Came here for a covid test and waited in the drive through for over an hour.i got here early so if i had to wait, at least i’d be in line. The employee was barely at the window and took forever with each car.horrible service!

Terrible place to go to get tested you’ll wait an hour past your appointment time never again

Absolute worst pharmacy I've been to. I've been trying to refill a prescription for two weeks because these people can't make up their minds on whether or not it's ready. I keep being told when I can pick them up, but when I go to pick them up at or after those times, they flat out deny me medication I NEED because "You need to confirm it with your doctor". I DID. A WEEK AGO. GIVE ME MY MEDS.

I spoke with a tech last Tuesday and told her that my doctor accidentally called my refills into the wrong pharmacy. She said that she would get them transferred and filled. I still had a few days left so no worries. I checked their status on Friday to find that they STILL were not ready. Nobody in the pharmacy would answer the phone. I literally tried for hours. The same thing on Saturday. No answer for hours on end. I left 2 messages with the front desk that I was officially out of my medication and she said that they would call me back. They never did! The exact same thing all day yesterday! Today I was told by the front desk that the pharmacy doesn’t have time to take calls because they are short and even though I already missed 2 days of serious medications, they can’t take my call. I finally called corporate today and they got me in touch with the pharmacist who told me that they hadn’t been filled and would have to be special ordered. I have already missed 2 days of medications that I CANNOT miss. I will be able to get them all 3 today but will have to go to 3 different CVS’s to get them. Absolutely insane.

The cashier at the front was very rude. I was asking her a question about the front door alarm because it was going off and she said it wasn’t working right. I told her someone had just walked out and she said well I just got up here and no one was up here so what could she do. And then she told me to mind my own business as I was walking off. I heard her and turned around asked her what she said and she denied it. I told her that’s not a way to treat customers. I was just asking a question. When we checked out she said nothing about it. And I said to her she ought to think twice before speaking like that to customers

I visit this location on a regular basis. The front store team members are consistently helpful and courteous.

This cvs is always closed early. It states it closes at 9. I pulled up at 8: 50 and the doors was locked and nobody was there. This has happened multiple times. I live down the street abd sometimes on my home I need to grab some last minute things.

Same experience as other reviewers. Had prescriptions sent here twice and both times had problems. They seem overworked and don’t check their voicemail to get prescriptions in a timely manner. Staff is unsympathetic. Will never use again.

Yesterday was my first and last time visiting this pharmacy. My husband had just been discharged from the hospital and we went there to drop off 1 prescription since the hospital had sent over the other. He dropped off one prescription and a coupon for the one that was supposed to be sent over. Once I returned to pick up the prescription and took it home my husband said there's only one. So once we called back the male assisting in the pharmacy said yes I'm standing here with a coupon not a prescription. When I advised that the hospital had sent it over he said they never got it and he couldn't fulfil this request because he didn't know if it was "fraudulent" or not. We called the hospital and asked for it to be sent again and were assured that it was sent. When I got back to the pharmacy I was informed by this same male that the medicine in question was in their totes in the back and that they hadn't opened them yet. When I asked when they would be able to fulfil he said he didn't know. I then asked well will it ready tomorrow, to which he again replied I don't know I couldn't tell you. I have never received such horrible service from a pharmacy. So basically they had the medicine but weren't willing to open a tote to get it. He seemed to have an underlying smirk and took joy in telling me no. His nonchalant attitude and lack of care was off-putting. I will not ever return there if I can help it. I was able to go to another CVS and get the prescription last night which was all I wanted. It wasn't some over the top experience at the next CVS it was simply the standard things that should happen. Someone greeted me when I walked up even though the 3 workers were busy. I was listened to, the prescription was transferred over, I waited, and was able to get the medication that my husband needed. #DoBetter CVS Willoughby Hills!