CVS, Franklin OH

I wish that I could give zero stars, because this store's pharmacy is absolute garbage. They refuse to answer the phone when they are busy. At times, they will pick up on the waiting calls and deliberately hang up on you. I waited for over an hour-and-a-half this evening with my phone sitting on my desk while I held, for nothing more than to have them cancel an order. Because I am at home, still working, my wife had to drive to the store to have them cancel it on my behalf. An absolute joke.

Another thing about this store, which is the reason I had to call tonight, they have a penchant for billing your insurance before they even begin to fill your order. My medication was out-of-stock; however, that did not stop them from billing my insurance in advance, which left me in the predicament of not being able to transfer my Rx to Walgreens because the insurance company said the Rx had already been filled a day prior. They are essentially holding your Rx hostage so you cannot transfer it and have it filled anywhere else. A strong arm technique to keep your business at their pharmacy, because no one would willingly subject themselves to this level of suck at their own accord.

I will never use this pharmacy again. It is apparent that they do not care about offering any level of customer service that inconveniences them in the slightest, nor does the customer hold any level of significance to them either. I will have to pay more to go to Walgreens, as CVS is my "preferred" pharmacy, but it is totally worth it in the long run to avoid this dumpster fire of a pharmacy. If you do not have a choice and must go to CVS, I suggest trying another store.

If I could give less than one star I would. I have been using this pharmacy for over 5 years and this past year everything has went downhill. The employees are rude and hang up on you. If you try to go and speak to a person good luck because you will have to wait at least an hour in the drive through or the store. No one answers the phone. I have been trying to get a prescription filled for at least 2 months and they still say the manufacturer isn’t giving all the correct information. They refuse to speak to the manufacturer and I have wasted so much time just trying to get my medication I cannot continue giving my business to them.

They don’t EVER ANSWER THE PHONE AND IVE WAITED 5 hours for my medication

My Husband has strep throat, We had a prescription called in, I told him not to use CVS as I’ve had multiple issues with pharmacy but he insisted that was closest.i called at 6: 31p after a couple minutes finally got pharmacy and was told the prescription was not ready but they were working on it. I said ok I’ll wait a few minutes and head there, she said ok and hung up. I left me house got stuck at RR track a few minutes and arrived at CVS at 7: 06p to be told from behind the shelves that they were closed. So no medication tonight.on a good note, Thanks to CVS for proving I am right.one atguement we will never have again and I won’t have to step foot in your pathetic store Get your meds at Drug Mart if you want good service. It’s work the drive.