CVS, Columbus OH

Ismatu disrespectful, rude, lack of morals, and work ethic. Needs to work on customer service and stop being rude! You work at a pharmacy to help people and if you do not like your job get a new one!

At the moment I can not think of anything that can be done to improve my experience because I am satisfied with my experience. Found items I wanted and price was good.

I haven't had any problems at this location as of yet. The only thing i will say is please make sure the prices are correct on the shelves so customers aren't surprised once they get to the register.

The pharmacist and staff act like you are a bother when you simply drop off or pick up your prescriptions. They are so rude and lazy!

I came in on May 11th, 2023, at 5: 00 pm to make an even exchange of my Revlon foundation for a different shade (same brand, same line, just different shade.) I needed one shade lighter. I purchased my foundation a day before (on May 10th) and haven't removed the seal from the foundation tube. I used CVS's coupon found in CVS mobile app when I purchased this product.
A clerk at a cash register wanted me to return the product first and then re-purchase the one I needed. I didn't want to do that since I would lose the coupon I originally used. She started to talk about return policies and policies about reissuing coupons (which I knew about.) I read those policies, which were clearly placed by the register with the clerk beside me. I could not find the paragraph stating that even exchange is not possible if the coupon was used on the original purchase. Looking at a cash register clerk and not finding her name tag or job title, I asked to talk to a store manager. She said SHE was a manager; I understood I would no longer resolve my problem by talking to her.
In this case, I thought I would keep my original purchase, go to a different CVS store, and inquire about an even exchange. Instead, I asked to ring up the mascara I wanted to buy. She said she didn't want to serve me and sent me to a self-check-out register!

I was in shock, to say the least! I've never lost my patience while talking to her and was puzzled why I deserved to be treated this way.

I am a long-time CVS customer. CVS's always been my first-to-go-to store for my over-the-counter medications, vitamins, and cosmetics needs!

I would re-think my loyalty to the CVS store at 2929 Stelzer Rd. Columbus, OH 43219, and CVS stores in general.

If I could give a zero I would. The woman who is the supervisor is rude. She made a math error when dealing with my money order and I corrected her and she catches an attitude on the spot. One of the worst customer service I’ve ever seen and in the end my time was wasted because they decided to play games and blame the machine for not giving me money order. I literally had to go to speedway to get my money order.