CVS, Cuyahoga Falls OH

I'm from canada, this c v s is doing something really good. The customer service was outstanding

CVS has the worst customer service I have ever experienced. The staff was rude and unhelpful, showing no interest in assisting me with my inquiries. The store was also poorly stocked, with many essential items missing from the shelves.

Generally it’s hard to get someone to check you out here, but that’s not a problem for me as I vastly prefer self-checkout (social anxiety, etc.). However, today an employee stood at the self-checkout as I tried to purchase the few items I needed, hounded me for my cvs card, then took each individual item out of my hands, then scanned and bagged them. I have never had to say “I’m sorry, you’re making me uncomfortable” at a *self* checkout. Wrong thing to say, as the employee got extremely irritable and scolded me, saying she was “using the self-checkout as a register to ‘help. ’” One of the most significantly awkward and uncomfortable interactions I have had with anyone in a long time, and I didn’t even go through the checkout line.

Can you tell me why my medications take all day? Why is no one answering the phone? Been waiting on hold for forty minutes! I am not feeling well and this is not acceptable.

Love the customer service here! Great employees and the location is busy but not too busy to provide assistance!

This CVS is very hit or miss. The staff here is not great - there's one or two that are nice but the rest are very rude and unpleasant. The cashiers act like its a problem that they need to ring customers out - it's just awkward. I actually also stopped using the pharmacy at this location because of repeated issues. I'll refrain from all the details, but I haven't had any of those issues at my new location. I still will run into this location to pick up a bottle of an OTC medication, toilet paper or other last minute item but other than that I avoid it. The staff make me feel bad for bothering them by walking into the store half the time so I just go elsewhere. Not a great place to shop but it'll do in a pinch - just ignore the cranky cashiers.

The lines are always ridiculously long. It should not take 30+ mins to pick up an RX when there are only 2 cars in front of you. They need to get more employees, open up the second drive through lane, and get people in and out. They close a bunch of CVS locations so we get moved here and the wait is ridiculous!

I'VE ALWAYS HAD EXCELLENT, CARING SERVICE FROM CVS! REFERRING TO CASHIER'S FRONT COUNTER! NOT WITH THE PHARMACY. ALTHOUGH, HAD ONE MODERNA SHOT. THEY WERE BUSY HOWEVER, MOST HELPFUL! FIVE STARS FOR SURE!

Pharmacies can be frustrating, but a big portion of that is out of their control, and I don't think people realise how difficult it can be. I've always had a really good experience at this CVS. One of the pharmacists on duty helped me learn how to administer self injections when I couldn't get in to see my doctor, and was redirected by my university to wait another day. Jennifer is also always really helpful and great to talk to, and I'm glad to have a pharmacy so close that's always been effective. Really the only struggle I've had was trying to call, but that kind of goes for any CVS I've ever reached out to. Again, can't really say I blame them, it's a busy location.

I've been using CVS in general since I was a child for perscriptions. This is by far the worst location. The man that answered the phone concerning my 1 year olds perscription DID NOT CARE and didn't even do as he said he would so nobody could fill it as she's in pain. He was so rude to me after waiting 48 minutes on the phone. I'm changing pharmacies you guys need to do better. Jeez

Came for my covid shot and NOBODY is wearing a mask. I asked the dude to please wear one when he approached me.
It took a while for them to get their stuff together, then then made me wait for 15 in the hallway outside the bathrooms. No ventilation and again no one wearing a mask, all wondering what tf I was doing sitting there going out of my skin.
If you aren't going to wear masks ffs get me in and out quickly.

CVS is the worst pharmacy ever.
On hold for 50 minutes, then told me my prescription for medicine after surgery wouldn't be ready for 6 hours. UNACCEPTABLE!

The pharmacy people are extremely rude. I have been hung up on twice and left on hold for hours. I finally went to the store and complained but of course no one would admit to hanging up on me and not taking my call. After hours of waiting and being hung up on I called one more time and politely complained and asked if I would have to come there to get my question answered. Their answer? Sir are you threatening us? NO I just have a question and would prefer not to have to go to the store. These ppl are all grumps all the time I don't get it. I am an extremely kind and mild mannered person so this type of service is just unacceptable. Go to the Drug Mart in the falls they are much better. Really any place is.

Do yourself a favor and find a place that isn't filled with people who think they are better than you. The hipster mustache pharmacy guy is extremely rude on the best of days and talks loudly about personal medical issues from the back of the pharmacy room. Gf and others I have spoken with all have similiar experiences. How they stay open is beyond me. Maybe they like not having customers so they can be lazy, who knows. Corporate needs to get on them cuz just a little attitude change and professionalism would get them a lot more money, but hey pharmacy is salary and hourly so what do they care how much business they get? Who wants to work ammi right?

Terrible. Don't keep common medication in stock. Don't let you know when your prescription is ready. They won't even answer the phone.