Dale James Ford, Inc., Apple Creek OH

Buying my first car was overwhelming and very exciting! The staff at Dale James Ford made the process painless. This was the biggest purchase I've personally ever made and thankfully the sales staff was helpful, nonthreationing, and no pressure. The communication was clear and the purchasing process was simple. Scott personally helped me understand and set up my car loan. Before I left the lot, I had Ford Pass set up on my phone. I feel ready and confident in my new car! I'm glad I used this dealership! You hear rumors about car dealerships not genuine and trustworthy. That's not the case at Dale James Ford! I highly recommend this dealership!

Just watching Dennis buy your Dark Horse Mustang. Cool Old School vibe to your dealership.

Wow! Honesty and integrity in a Car Dealership!

I bought a new car from Dale James Ford a number of years ago and was so impressed by everything! When you walk in the door, they immediately make you feel like family. Quite often Dale James himself will take time out of his busy day to come out and chat with you making you feel at home! The receptionist is friendly and my salesman is so helpful and laid back giving me plenty of information and time to make my decision. No high pressure sales tactics here! The service department has always taken good care of my vehicles and were kind enough to explain everything to me when work needed to be done. I have purchased many vehicles from Dale James Ford over the years.

I recently bought a used car from Dale James Ford. I was so impressed when the salesman made sure to show me everything he knew about the car from a scratch on the leather seat to some dents on the exterior. You don’t get that kind of integrity and honesty anywhere these days!

I also like that this is owned by a local family. I saw a plaque in the showroom while I was there. Dale James Ford has been in business since 1928! That’s almost 100 YEARS! They must be doing things right!

Not impressed at all with this dealership! Husband purchased a 2005 Toyota Corolla with 90,000 miles and some rust. Was given one price but when I looked over the paper work, the sale price of the vehicle increased by $1,350. After much discussion and arguing with Scott the salesman, he agreed to the original price but then backed out on the deal because his dad (Dale) made that call. Kept ranting about what a great car this was and we will not find one for this price and low mileage. Well, we will take our chances! This car was not worth when all said and done $11,000! I wish I would have done my research on this dealership before "trying" to deal with them. Take my advise and shop elsewhere!

When called dealer ship they were very friendly I was transferred to service manager Pete was friendly and he got me in service the next day they were honest prompted and professional I recommend this dealership.

When operating a used vehicle dealership you depend on certain qualities and technician levels when you choose a auto repair facility. I have been using Dale James Ford's service department for awhile now they are the absolute best in the area with confident technicians and they do it right the first time. The quality of workmanship is above level at this dealership. Pete the Service Manager will always make things right and the Techs always have a great attitude and are willing to dive in and solve problems. I will continue to use DJ Ford for many years to come.

Great place, staff was always helpful, respectful and polite! No complaints here, keep up the good work Dale James Ford, Inc!

Excellent service! Friendly and professional staff! Grateful for their support and patience!
CHEERS!

As of 11/29/2022, if you're looking at the used 2008 Silver F250 with the no rust from TX, just be warned it has a cracked up pipe and they fully expect you to overlook that and pay the above market value. They will try to tell you it's nothing at first and that you're wrong. Then after they have their mechanic confirm it, they will forget who you are and that you ever test drove it and then tell you good luck when they won't work/adjust the price accordingly after they originally said we can talk about how we want to work it out. We always try to give the benefit of the doubt and car sales people are just that, sales people, only out for #1. Can't say we've met a sales person yet that legit cared and was honest etc. But this place took the cake. Even if it was the last place to shop, I still wouldn't reccomend them.