DeSales Flats, Cincinnati OH

We lived here for 1 year in a 2 bedroom. Overall it was a very nice apartment, clean and updated. My biggest worry was bugs because before selling our house and moving here we had a huge stink bug problem. I swear the entire year in this apartment I NEVER saw one bug! It was so great. The balcony was really nice. Lots of storage space for a small apartment. At first they seemed very attentive to repair very issues and would come right away. As time went on this became a bigger problem. I had work orders submitted that were marked as “complete” but they never came. Then multiple issues that took forever to be fixed, and some were never fixed before we ended up moving out. I did not complain or push things at the time because it appeared they only had one maintenance guy for the entire multiple complexes which is ridiculous and I didn’t feel it was his fault so I didn’t want to get him in trouble. But I feel because I was trying to be so nice and patient about it, our issues never got addressed. The other major problem in this building was package thefts. Our packages were stolen almost every time they were delivered. Thankfully Amazon and target always refunded me the item or money. One time they even took an enormous cabinet from outside our door on the second floor. Which means they had multiple people in the building at night. Management seemed lost as to what to do about this issue. They reinforced the doors and fixed the parking gate but it didn’t help. To add to the issue delivery drivers would routinely not ring the bell and just leave boxes on the sidewalk. Our cars were also routinely broken into with people likely looking for change or money. It was scary to think there was obvious constant criminal activity in the building. I lived in NYC for 10 years so I understand it’s a big city and crime will occur. But it went on so severely for so long I think for the amount the apartment costs management should have done something more. The last issue I had with this company was with the security deposit. We paid $250 when we moved in and also a non refundable pet deposit. We had two adults a child and two cats in the apartment. It’s all carpet so it did get very messy. I completely understand if they felt they had to keep the deposit to pay for cleaning. However they never sent me a statement of what they were using it for until I called and they updated their move our statement via email. This was just now in August and we left in June. Technically we could sue them for the deposit for this reason but because it’s such a small amount they probably know people won’t bother and they just keep the deposit. Also, not that they have to but having to live with a broken shower door and fridge that constantly leaked all over the floor for months without attention I would have felt better if they refunded part of the deposit for the trouble. I guess I should have complained more at the time and not tried to be nice though.

Pros:
No bugs
Very clean and updated
Nice office staff
Pool
Nice area
Lots of storage
Really close to hospitals

Cons:
Maintenance issues
Lots of theft issues
Did not follow deposit reporting rules
Door dash and grocery delivery never know how to get to your building and end up waiting out on the street corner
No elevators

Great place to live, BOB and rest of maintenance staff are kind, responsive and fast.

Office staff has been flexible and a pleasure to deal with.

Love using the pool in the summertime.

East Walnut Hills is a great place to live with restaurants and shops within h walking distance.

This place was great for me (moving to Michigan).

My roommate and I have had an exceptional experience at DeSales Flats. We lived there for 3 years before we moved out due to life changes. Amenities were great, maintenance was responsive, leadership was professional, and our apartment was beautiful. I would highly recommend!

Desales is one of the reasons I feel so happy about living in Cincinnati. What makes Desales great is the people - from maintenance to the leasing office - they genuinely want to help you and make your life happier. I really appreciate everyone at Desales and would recommend living here to anyone.

DeSales is awesome. Highly recommend. Great staff. Great location. High quality apartments. And top notch amenities.

DeSales Flats is centrally located in Cincinnati within walking distance of great restaurants, bakeries, coffee shops and bars. The gated, secure parking lot is a bonus so you never have to look for street parking. The office and maintenance staff are top notch and the amenities are top tier with a yoga room, free weights and weight machines in the gym, fountains in the pool, gas firepit and gas grill for outdoor cooking.

Desales Flats II has been an excellent place to live. The leasing office and staff are always willing to help us, and accommodate our requests to truly ensure our apartment feels like home!

DeSales provides an amazing place to live as well as great parking and amenities! Would recommend to newcomers to Cincinnati!

Helpful front office staff (Sarah and Noah) and very responsive maintenance team. Great gym and amenities. Would recommend to family or friends.

On site management office, friendly and responsive maintenance team, numerous apartment amenities, plus great neighbors!

I have lived here for 2 years and love it. The pool and fitness centers are great. Plus it’s dog friendly! Lastly, the secured gates are a nice plus.

The DeSales team has made it really easy to stay here over the last few years - the amenities are great and Sarah and the team are professional and responsive. The area has grown with the result that there are some fun restaurants and bars right in your doorstep! Highly recommend.

DeSales has been a great place to live this past year! We are renewing our lease for a second year. The location is fantastic, the apartments are spacious and affordable, and the amenities are great. Plus, the community is awesome.

I have been living at Desales Flats for almost a year now. It is a great place to live with awesome management and maintenance employees! The pool and the workout rooms are a huge plus to living here!

I’ve lived at DeSales for 2 years and it is conveniently located near UC hospital. I appreciate that the staff is always very willing to help and respond quickly. I continued to stay here because it’s a good price for the amenities that we receive and the community events are a good way to meet others.

I've lived at Desales Flats for about a year and 1/2. I've been in two different apartments. A 1 bedroom to a 2 bedroom and I've loved both of them! There's plenty of space and the leasing office staff is super helpful! They're always willing to help and answer my questions. The maintenance team is super super friendly and always so quick to handle maintenance requests! They always make sure your apartment has everything it needs! Really love this apartment complex and there are plenty of friendly neighbors!:)

I’ve been living at Desales Flats for a month now and have loved the atmosphere! The sense of community and general safety has made me feel so comfortable. Sarah and Noah in the leasing office were incredibly accommodating and helpful in getting me settled in and are quick to respond. They went far out of their way with my last minute requested tour and move. The apartment was in great condition upon move-in and I’ve enjoyed the space since!

Nice place to live with friendly staff who are always willing to help. Don, the maintenance guy, and Noah in the office, provided excellent service, and just a text/phone call away. Can’t recommend them enough.