Discount Drug Mart, Lorain OH

This is still my favorite drug store to shop, other than the pharmacy there are tons of other little treasures to find here.

This will always be my go to Discount Drug Mart, been coming here since I was little lol. Courtesy counter and pharmacy are great, everyone has always been super helpful. Pharmacist has always been able to help answer any questions I had, along with staff who work in pharmacy has always been able to help me find medicine/vitamins that are over the counter that I need for myself and the times I go shopping for my grandparents. I appreciate them helping so much. Courtesy counter has always been so helpful when it comes to getting money orders. Then the front has always been super friendly and energetic. Thank you for always being a wonderful experience.

Absolutely horrible cashiers, no customer service at all, one cashier who looked 10 just staring at people and not acknowledging anyone, standing at her register with her light off avoiding customers while the line builds bc the other open register is ran by a young man who can only accept cash but is constantly trying to talk to the other female cashiers, the cashier helping me didn’t greet, or acknowledge me I til she asked for my drug mart card, every single person in the front end looked and acted clueless. I’m about done dealing with stores that don’t care for their customers.

The assistant manager of this store is not nice at all there was a situation and she didn't handle it well at all they. In my opinion she didn't need to treat that person and her kids like that.

Today is Thanksgiving the one day you put troubles aside and focus on the positive and be.simple Thankful. I was in the store today around 915 am refilling my son's meds and I'm waiting and all I hear are the meds techs talking very poorly about another employee talking about her "frail hair and she looks the way she does because she works 3 jobs and no wonder she looks the way she looks, and why does a pharmacist need 3 jobs anyways? " I was stunned and disgusted for many reasons. I say nothing and when leaving pass a manger and told him what happened and he was about just as heartless as those girls saying nothing but he doesn't over see pharmacy but would let someone know not a apology not a we will fix this. Drug Mart should be so proud as a company your setting the bar so high here in Lorain Ohio. Your staff needs to learn better customer service skills and basic respect. Shameful