Discount Drug Mart, Cleveland OH

In all the years I have been going to this Drug Mart this is the first time I left the store so humiliated and embarrassed. I was in line to check out and for a quick second and out of habit I forgot about the markers on the floor for social distancing. After the customer in front of me moved her cart I stepped on the second marker when the cashier Windee T.said very loudly for the whole store to hear "Ma'am you need to get behind the line" she was very rude and loud. She could have been a little nicer when correcting me and for the record I was wearing a mask. When she finally waited on me she did not ask for my rewards card and told me to shove my stuff on the counter closer to her. She had already totaled and bagged my 3 items when I had my rewards card out and asked her "What about my card? " she said sorry and scanned my card. I do my best to show a great deal of courtesy to people working with the public because I know it is not easy. This was uncalled for and I do not know if I will be back.

I was treated kindly and respectfully.after switching from a rite aid where the pharmacists were rude and short with me

Went there for my sons breathing machine and they told me someone would call me the next morning and no one ever called so I called, after 3 calls and 2 messages, a day later and the whole run around they still haven’t helped me with his machine. They don’t give you all the info you need to make sure the doctor sends it over to them right, I had to continue to call and wait and call and wait bc I’m getting the information in increments from the pharmacy instead of everything they need from me and the doctor at once! THE WORST PHARMACY. They are more concerned with what time they close then helping.

Couple months back I had an issue involving my backpack and having it on as I walked through the store. They said it's their policy but I didn't see a sign for that anywhere when i walked in. I dont need to steal. I work, I pay my own bills and keep my nose clean. The rent a cop who confronted me didn't even give me a good reason why I shouldnt have my backpack on in the store. Need to learn a thing or two about customer service, guys.

This is my neighborhood drug store. The pharmacy is full of nice people who truly care about their customers. Some of the cashiers though. I was trying to buy a small watch battery from an employee, I believe her name is Lora, and she just kept asking me for the old battery. I told her that I knew the number of the battery, but that I didn't have the old one on me. She just shook her head at me and told the customer waiting in line behind me, "I hate working here during the first of the month". Just saying. I kept it to myself and after my anger subsided, I called the store and asked for a manager. I explained what happened and don't know what, if anything, was done to address this issue. This was over a year ago and Lora is still there, with the same nasty attitude. Save the racist remarks for your home, lady. If my wife didn't get her medication there, I would never return. Thankfully, they have a drive thru for the pharmacy now.

False advertising and bad customer service. I called store to see if coffee maker for 17.99 was still available, worker stated there are a couple more. Get to the store, seen exact item, but manager claimed they had been out of item a couple days. Only went to store because of bad information given by worker.

The pharmacist and employees are all very friendly and knowledgeable. It's a great place to get cheap movie rentals. The deli has good prices on lunch meat. The store is usually pretty clean and well stocked. Just be a bit careful if you try to buy produce here. Most of it always looks like it's at the end of it's life.

It's an ok drug mart, very old and outdated. Magazines are always old issues, store can be messy. Full time security in this location. Pharmacy and deli. Plenty of wine!

I just want to said that every time i go there people are very friendly and helpful.but my star goes to Preston.what a nice and wonderful person.helped me with 4 bags of soil and after my purchase took the time to loaded to my car. Preston you are awesome. Drug Mart is bless to have you.keep the good work.well done

The middle aged cashier with long blond hair who was working today needs retraining. Call your manager if there is an issue regarding a customer at another register. With 3 people in line she left her post and came on to the floor 4 times.

This place is great. I get my prescriptions delivered to me at no charge. They are alway on time, and the pharmacist taking my order over the phone is always super nice. I definitely recommend Allure over any of the major chain pharmacies that are just a horror to deal with!

I'm a new customer to Discount Drug Mart, and they were all very helpful. Ben the pharmacist personally spoke with me to make sure I understood how to use my prescription. They also filled my prescription within 24 hours which was great. Really good customer service. They also have longer hours than most pharmacies. Highly recommend.