Dollar Tree, Willoughby Hills OH

They didn't have the items I wanted, there was only one register open, and the ceiling was leaking

I just visited this store and was appalled at the condition of the store. In one aisle it looked like a bomb had gone off in it. At first I thought they had been robbed and that someone had went on a rage in the store. Another customer also commented about this and indicated it was a hazard to the customers. That customer asked the cashier about the state of the store and she directed her to the manager who was coming out of the office. The manager indicated short staffing and a change of the managers. I mentioned the state of the one aisle and she said the “toys aisle and that was due to the kids and Mother’s Day. The customer indicated you let kids in the store (thinking they were younger teens) she said no, the bad thing is these are kids with their parents. A different customer said you know you can’t say anything to these parents about their kids.

I get it there are far fewer people looking for jobs today given the state of the COVID crisis and the additional incentives for being off work based on unemployment benefits being enhanced. There is nothing that can be done about those things that are out of our control. But, I would certainly thing one good hour would handle vacuuming the aisles that need it most and a little straightening up before closing would help the situation. And if there is a problem hiring staff, I am sure they could contract a cleaning company to step in to help these stores that are struggling try to get help. Most of these types of companies are independently owned, small businesses that have been struggling and would welcome the work. Try thinking outside the box with extra help is needed.

Staff is always friendly. They have a lot of brand name things like Dove/Caress soap.hot pockets. A1 steak sauce.etc. Great selection of decorations and housewares.

Tell your staff members not good to use so much profanity as a cashier checking out customers. Take PRIDE in yourself as well as your job.

Friendly staff. Good customer service. Nice place to shop for all ur everyday things. Love dolla tree!

I usually enjoy this store but on today the cashier talked on her phone (through her earpiece) the whole time during my transaction. No greeting. No thank you or anything. Great experience dollar tree. NOT! I guess customer service shouldnt be expected

They make you feel welcome Everytime I come in to one of your stores and I will always shop there

Items in the store actually cost a dollar not like other stores who advertise for a dollar, but it's not really true, so overall it was an okay shopping experience.