E Z Tax Inc, Cleveland OH

Have used them for approx 4 years and last years return process was absolutely horrendous. Jeff Tenant, took 10 months to get our return mailed to us. Just received the print out on 2/10/22. In December we told him he didn't even have to mail it to us since we had printed it electronically ourselves. (We moved out of state). The biggest problem is that Jeff filed an extension for us on the deadline without our prior knowledge. He then said he would have them done by end of May. He never even started them until the 2nd week in October. Then when he finally did them, minor things like our address & bank account were wrong. He kept putting our return off which caused us over $100 in fees with the IRS since he didn't file it timely in May as he had said he would. We previously have never received any kind of penalty from the IRS. Then to top it off, we paid him in full in April 2021. We sent him a little more than the past 2 years thinking his price had gone up. When he sent the final bill in October his price hadn't gone up, but do you think he did the right thing and refund us the excess we sent him? NO he did not! Sent him numerous emails throughout the entire year for status and to make this right & he would only respond to part of the issues listed in an email. Totally disappointed and would not recommend them any longer. Also filed a report with the Better Business Bureau. Seems like other customers have had some issues with this establishment. If they were overwhelmed & couldn't take on any more returns, they should have told clients to find another company. This is not how you treat your long term customer base.