EarthWise Pet / Harper's Point, Cincinnati OH

I’ve been shopping here since the store opened and Dan and Lisa have always been amazing, along with the rest of their staff. While the store may not be the biggest, they definitely offer a wide selection of products to keep any dog or cat well fed and entertained. The frequent buyer programs offered with many of the brands in store is also a great perk. From the products, to the grooming service, to the self wash, if you can’t find it here you don’t need it.

I have always loved Earthwise and the quality of products offered as well as their grooming services, however, my experience yesterday had me so upset. Amanda previously groomed our dog and has always done an excellent job in keeping the look of the doodle. Unfortunately, Amanda did not groom our dog yesterday. Upon entering the store, Lisa came out to get our dog and I discussed grooming with her. I personally gave Amanda handwritten notes of how I like our dog to be groomed and she followed them. Grooming a doodle is different. Lisa said she had all of the notes and said she previously groomed Rusty, which I do not think was the case. My husband stayed in store with our dog while being groomed. Lisa was not the one to groom our dog; we never actually talked with the lady who groomed him, which I have never experienced before. Lisa told my husband the matting was so bad that they had to cut his hair really short, which was absolutely not the case. Yes, he had some matting around where his harness goes but I bathed and brushed him a ton last week to make sure he wasn’t matted. Also, no one else has ever had an issue. Our dog is 7 and I have been taking him the same amount of times to get groomed since he was a puppy. Lisa and whoever groomed him completely changed the look of our dog - changed the shape of his ears, did not leave his hair long on top like I asked (I.e. Doodle look!), shaved around his genital areas which I specifically wrote in my previous notes not to do because our dog gets really irritated, and the cut is overall so uneven. Additionally, Amanda always left a little cotton ball for his tail because he doesn’t have one and I asked Lisa about it before she took him back. She said she would do it, but unfortunately, it is not there. It is practically down to skin on some parts of his back legs, which is not necessary. I was just about in tears last night - our dog looks completely different. Upon checking out, I had questions about his cut and so Lisa came out to speak to (intentionally not using “with”) me. I asked Lisa a couple of questions and she began to tell me that our dog is not well taken care of and others bring their dogs in every 4-6 weeks for grooming. (Anyone who knows me knows that my dog is the most well taken care of dog and is our pride and joy. We do not have children.) Lisa proceeded to tell me they followed all of the notes and they can’t put the hair back on. She also told me that maybe I need to find another groomer. It was incredibly embarrassing and hurtful how she spoke with me, especially in front of 2 other customers. She also said that our dog tried to bite them, which is something I have never experienced. My guess is that our dog sensed they were in the wrong and we even wonder if they intentionally cut him short and completely changed his look on purpose. I stopped talking and quietly turned around and walked out the door following payment. Lisa yelled out in a condescending way. ”Bye Jennifer”! This was not necessary or appropriate. I can only imagine what she said about me to the customers behind me after I left the store. Yes, I fully appreciate I have specific requests for grooming but he isn’t a typical dog to groom - he is a doodle and it is different. Amanda never seemed to have any trouble with grooming him and maybe that’s obecause she has more experience with doodles. Based on the responses from other negative feedback, I am fully prepared to receive a response that says I am in the wrong because that appears to be the trend with Lisa. All I know is that Amanda did an excellent job grooming him and this experience was completely different and now our dog does not look like himself. I know his hair will grow back but I am heartbroken that he looks so different. @Dan - I always appreciate your friendliness and guidance. Thank you! (Note: this is my first negative review on google - I don’t have many reviews but tend to let negative things go because anyone could just be having a bad day but this really upset me.)

Great people, very knowledgeable about what to feed your dog, so good with my pup, she loves going up there, always comes out looking and smelling so good after her ‘haircut’, love Dan and Lisa and the girls that work there!