Eastside Body Shop, Cincinnati OH

I’ve had good experience there 1 time before This time however not. Had a small accident, right front. Towed my car there. No one told me I’d be charged for every day it was there. By the time Insurance finally got to it said Totaled (age milage) Eastside said it had to go & charged me a lot I asked if they’d give an estimate “No, we don’t work on Totaled cars”. My Family will Never use them again!

They had my car 3 weeks hardly communicated with me car looks great though

Have had a couple of cars done there. Now there is no question you will wait. You'll wait to get it in and you'll wait for it to be fixed. Most of it has to do with parts supply chain and the fact that many people and dealerships take their cars there so they are very busy. Why? Because they are the best. Are there other repair shops that are quicker? Of course. But if you want your vehicle to look like it did when it left the showroom floor, then eastside is for you.

Three times I have tried to get an appointment for them to look at my car by filling out the information on their web site. Crickets. No response.

The level of unprofessionalism displayed by Richard Myers is unprecedented.
He refused to give us a quote on what we wanted done. He added a huge number of things that didn't even need done and gave us a quote of over $18000. When all we wanted was the right fender replaced.
He picks fights and completely escalates situations with the customers.
What does it say about Eastside Body Shop that tis is the face of your business?
I'll never give you a dime of my money while he works there.

Man what can't I say about these guys. My first business encounter with then was 5 stars. They replaced the full rear end and trunk on my car and did a spectacular job. Then a few months later my car got totaled and Eastside Body shop helped me the entire way. All the information they gave was accurate and I just can't thank them enough. I want to thank Mrs Cathy and Michael these two people are awesome and I would definitely do business with them again.