E&H Ace Hardware, Medina OH

Working at ace nice at first. Cashiers were ok than they make your employment there uncomfortable. They stand at cash register and would just stare at you and not speak. Worst job with very two faced cashiers.

Great service. I was working on replacing some old door trim and there were a few spots that had wood rot or had rotten away. I was told exactly where to use and how to use it. The door trim looks great!

They should NOT be carrying Craftman tools.
They're supposed to have a lifetimes warranty. But Ace says the number on old one has to match what's in stock.
Originally I spent $2000 on Craftman tools a while back because of the warranty.
They used to have repair kits. Which the saleswoman didn't know about plus it seems I was bothering her!
Maybe I'll start buying Husky tools from Home Depot. Especially since their help really wants to help you find whatever you need.

I love a good small town hardware. Typically they hire people who at least a clue what you are talking about. Typical customer service is on point with these mom and pop places.
However, this ace hardware lacks both. The woman tried to help (new employe) but you could tell not alot of training.

They did not have the bolt I wanted. So I ask are there any in overstock. No if the vendor didn't put any out then no. Would not even check or help to maybe find something else that might worked. Needless to say 30mins later I found one. Know one checked on me nothing.

Time to check out girl had no idea what the prices where. The same dude said I would have to go get numbers off. ThT I would have to do it. So they hand me a pen. Then said there is a lil bag back there I could right the number down. Screw that took pictures.

Worst customer service ever. Needless to say my business will go out of Medina. Medina is a vortex of just overall bad customer service ever. I have gotten to the point I go to Fairlawn, strongsville to do my shopping.

Went to buy some books and light bulbs. All went well until I got to the checkout facing the Buehlers store. The cashier finished the guest on front of me, made eye contact with me and walked away. The lane was not marked as closed and he said nothing to me just walked away. I stood there in confusion for a few minutes and when no one came to check me out I ended up putting my items back and leaving. As I was walking out I saw the employee sitting down on his phone. I'm not sure if he was on break or not but if he was he could have told me it called someone else over. Bad experience I ended up buying my items on Amazon and they will be here Tuesday.

What a great store! I had so many questions and all of them were answered politely and patiently. I also needed a specific can of paint. The manager looked it up at all their stores, their warehouses, etc.he managed to find one remaining at a competitor and he gave me their information. So helpful! I will definitely be back here first before going anywhere else. A+

Rude workers, poor selection. They don’t price match even though their prices are all 20-40% higher than Home Depot. Go to Home Depot for real hardware needs, go to ACE if you have money to burn.

Absolutely excellent customer service going above & beyond at Medina OH Ace hardware connected to the Buehlers store! I was looking for a specific metric screw and got the option. The manager, Steve Hrbak, told me to take it home but bring the product back if it didn’t work and they would help to put a product together that I didn’t even buy at the store. I did that and I am very thankful for the over the top assistance was provided. Highly recommend this store! Ace is the place!

Friendly customer service. Every time I go I have at least 2-3 staff offer to help me. Plus, they sell Benjamin Moore paint. I had a bad experience with chalk paint and Benjamin Moore saved the day. The sales person did not oversell the paint. He just said “You can’t beat Ben Moore. ” I know now that it is the truth and won’t use anything else. He even wanted to see pictures of my project. Store is clean and inviting. I’m happy to give them my business.

The people who work here are always very friendly and helpful. They are knowledgeable when I have questions-anything from bird feeders, seed supplies to paint and painting techniques. I love shopping here and finding things to buy that I didn't even realize I needed.