Enterprise Rent-A-Car, Newark OH

Very easy rental return after a week's rental. No problems. Mid-size car was available and I had no problems with the car.

Worst service ever. We have been broke down on the side of a mountain on 77N for 5 hours. They have no plans on coming to get us, it's too dangerous and they are closed. Really? ! My family had been here in this dangerous spot for 5 hours.

Windshield wipers didn’t work on my car. When I called before dropping off my car they said they would give me a ride home, and then didn’t give me a ride when I needed it. Also, I thought rentals were supposed to be full of gas before you rent, and this one had half a tank.

Always friendly and kind when I'm in need of a rental. Fast efficient and if you have any problems with the rental all you have to do is let them know. They take care of the rest. As a mother of 4 and many appointments I'm always looking for someone to rely on when I need a better vehicle than ny own.

Avoid this joke of a rental company. They overcharge for rentals, insurance and then speak to customers like they are second rate citizens. If you feel like being screwed over, make sure to speak with Brittany. She’ll treat you like dirt and overcharge you.

My son and his wife reserved a mid sized car at least a week in advance. They did not have the car and gave him a small car that ruined their vacation. This has happened too many times.

Have rented from them for years. Their rates are very reasonable and you get free miles! Always put me in exactly what I needed. Highly recommend them.

The service team was great. Unfortunately the vehicle was not clean, inside or out. I want to give more stars for service but since the car was the star of the show it was unfortunate it wasn't clean.

Pickup and drop off were very easy. Car was ready and waiting. I was not able to connect my phone at all to use the hands free options in the car, or to listen to music from my phone which was disappointing. The windshield wipers needed replaced during my rental period. I called the service line and they directed me to the nearest shop for them to be replaced.

Outstanding, upgraded vehicle, fast and easy pick up, easy drop off, great daily rate. The entire process was easy and made our travel enjoyable. Thank you Enterprise, North 21st Street, Newark, OH!

Enterprise (Newark Office) is led by professional, attentive, and effective representatives. They have proven consistent, reliable service.

Special thanks to your team!

S.

Excellent service at this location! Kyle, the branch manager, goes above and beyond to ensure customer satisfaction. Whether you're renting a car for a week or just a few days,  Enterprise is one of the best value options. They offer pick-up and special weekend rates, too.

I used the Enterprise in Newark Ohio on 21st st. It started with my driver telling me they needed to talk to me, as my rental was involved in an accident, they had a Yukon coming back in 2 hours, I decide to go and wait and have lunch across the street. From the time I arrived the staff where so friendly and kept checking on me asking if I needed anything. The rental was great can not say enough how friendly they where to me but also to the customers who picked up or dropped cars off. The Manager I forget his name was on top of his game and was very impressive. Other businesses could use this group of people to see how customer service should be. Again thank you for all your time and help. I will be back for sure in a few months for another rental

Great location! Kyle, the branch manager provides excellent customer service and ensures customer satisfaction. Excellent operations.

I had a small issue with the rental car I was issued. I called the local office and they quickly offered to swap out the car to one that was a better fit. The transaction was quick and easy. I'm grateful for their customer service and professionalism.

Depends on who you talk to. Haha. Just wanted to get a joke in. By far the most positive experience I have had in a while. Kyle is THE BEST supervisor and employee there at enterprise on 21st street Newark Ohio. I almost always try to deal with him. Years ago when I lived in California I rented from the Enterprise stores in Ventura, Port Hueneme, Camarillo, Oxnard, Santa Barbara, California. I usually rented "weekend specials", but they made me feel like a "prized" customer. I stopped renting for financial reasons. Now that I am renting "weekend" specials, I am getting that "prized" customer feeling again. It's "fun" again.

Excellent & Professional Customer Service. Informative & Receptive. We will remain Loyal & Thankful Customer!

Will not go back don't appreciate being told I'm not going to get my $50 deposit back just because I extended my reservation. I was told I get my deposit back as long as it's return the way I took. Very unsatisfied customer.

These people at Enterprise were very friendly and they had great customer service. The manager there helped me out because he knew I was having some financial problems and just wrecked my pickup truck he hooked me up with some good deals and was very friendly about everything. I highly recommend this place anybody that is willing to help somebody out that is in need is a good place to me awesome customer service!