Enterprise Rent-A-Car, Fairfield OH

I needed a rental unexpectedly due to emergency repairs on my own car. They had no available vehicles. I learned that they have reduced their fleet size

I will definitely recommend this team and store, the guys were very kind and patient with me to explain everything about the car, they offered me their card to call them anytime if I had any doubts or problems with the car. The audi was in perfect conditions, very clean and perfect performance. I will use their services again if i need it.

I appreciated Tony’s help with resolving an issue I had. He took care of it immediately which now a days is hard to come by!

Amazing service, selection, and customer service. They picked me up at the body shop where I left my car to be serviced and they got me the BEST rental. I almost don't want my own car back. Highly recommend!

I got a rental through the dealership where my car was, and the car had barely any rubber left on the driver's side wiper blade. Of course it was suppose to rain the next day, so I get a new blade so I could safely get to work the next morning. I let them know, left the receipt and old blade in the new one's container, and left it in the car. It's now been since the beginning of June that I've been trying to get my refund for that wiper blade. Almost 4 months for a simple check for $30! I've called so many times it gives me anxiety to think I still haven't received a check. Changed my whole thinking about this company.

Everything went great. Friendly and explained everything very well. We use enterprise for all our car rentals.

THE STAFF IS INCREDIBLY ACCOMODATING, THE MID-SIZE WE REQUESTED WAS NOT AVAILABLE, SO THEY UPGRADED TO FULL SIZE WITH NO PRICE INCREASE

Very easy to work with, the van they wanted to give me wasn't what I wanted, they looked around and offer me another van which was perfect. Thanks!

I would not recommend renting a vehicle from this location. I have used Enterprise for years and never had any problems, but this last time was the last straw. Back in January of this year, I rented a vehicle to drive to Atlanta GA. The vehicle had a dent down the passenger side which was no big deal however when I got down to Atlanta I found out the vehicle registration had EXPIRED 2 years ago. This is Enterprises responsibility to make sure this is taken care of since I am paying them for a service. In May, my husband had to travel to Tennessee for work. His corporate office reserved a vehicle from him however 2 days before they stated, "they were not able to provide a large SUV". My final encounter was a few weeks ago. I rented a vehicle to drive to Canada. The vehicle had a few dings and dents which is normal for a rental. I noticed a film on the front windshield. We were in a hurry so I decided we would put rain-x on the windshield anyways because it would be storming. When we got to the house my husband attempted to clean the windshield however it would not come off. We had to take alcohol to scrub the windshield to remove the film which later we found out was glue from where someone tried to tent the windshield. We also had to clean the inside of the vehicle because there was puke in the cup holder, down the side of the passenger door and in the creases of the seats. I asked for a manager to call me since they were busy, and I have yet to hear from anyone from Enterprise. This is unacceptable.

Annie helped me initially & even went the extra mile at closing time in order to quickly get me into an available car. Hannah helped me the next day switch cars once more suitable ones were returned & available. Randy was nice & professional.helping me at the end of my rental. They were both friendly, knowledgeable & extremely helpful. Much appreciated.

Didn’t have the car size I requested. Put me in a truck which took more gas. Was an up charge for an suv.

Saved my hindquarters taking a seven hour trip. Customer service was friendly even if you could tell they were a bit understaffed. Got me on the road in less than 20 minutes. Then when I returned, everything was checked out and I was back on my way home in less than 10 minutes with a smile. So yeah, I’ll help and give you a glowing review, especially after the experience I had down the road (see my review on the H word…. Let’s NOT go….)

The front desk was super nice and helpful! They greeted me as soon as I walked in and gave me a free upgrade! Best Enterprise experience for sure.

I recently rented a car from Enterprise, it was another awesome experience! Enterprise has great customer service and wide variety of vehicles to choose from.

Update: Enterprise let me down. “They will pick you up”-NOT! And they don’t have any cars available for a rental the same day. It makes it difficult if you have a car breakdown unexpectedly. So now I have to patronize their competition.

I have used this Enterprise location four different times in the past year and they have been great each time. I especially appreciate the courtesy of Andie who picked me up at the body shop where my car was being repaired and took me back to the car rental lot so that I could pick up a car that I liked.