European Wax Center, Columbus OH

I paid for a full face wax, I am not hair free, still hair on my chin, cheeks so my entire face. 2 different brows had to go back for someone else to fix. Way to expensive for the subpar services received.

I have been a regular customer at both Easton and Hamilton Road locations. This is the only place I go for my waxing needs. The staff is wonderful and always does a great job. From the front desk to the estheticians are always so helpful!

They ran 15 minutes behind on my appointment and the receptionist never updated me or apologized for the delay, the esthetician didn’t apologize either. I thought she did a decent job, considering taking 20 minutes to do my wax.until I got home! She left or missed so much hair, I ended up having to wax the rest off. Out of all the EWCs I’ve been to, this has been the worst experience for me. Definitely disappointed and will not return to this location specifically.

Edited to say: I have emailed the address below multiple times since the service which was September 7th and have followed up multiple times with NO response. Which is why I resorted to a blast on a review in the first place.

Hate to resort to this, but after getting no response for two months, I don't know what else to do. All I have asked for is to have someone reach out to me about a terrible experience I had with a wax specialist that was not trained and gave me the most painful service of my life. I get not every service can be a 10/10 but I have been a customer for 10 years and the one time I have an issue needing to be resolved radio silence. I have emailed, sent in a review of my service, DM'd on instagram etc. The manager at this location needs to be put in a performance improvement plan. It's not hard to email someone back prior to 2 months going by.

I have had so many wax specialists over the years, but the one I saw on this visit was so incredibly untrained and should not be waxing people. It took me 75 minutes for services that never take more than 30. The wax was left all over me, every strip was 3-4 painful rips, was left with a ton of ingrown hairs and patches all over.

I got a Brazilian for my birthday weekend and the waxer not only left a bunch of hair but left me seriously bruised down there to the point my boyfriend said omg what happened? ! When I told them about it they said the best they could do is a free touch up… when I’m already clearly injured on my lady parts on my birthday. Not cool at all.

If ZERO stars were only an option.
I had a 6: 15 appointment at this location and arrived on time. Immediately, I was told that the technician was "running a few minutes behind and was finishing up a client. " I replied and said that I was on a tight schedule and needed the 30-minute appointment to end within the hour.

At 6: 42, I began to put my coat on and gather my things. I waited for longer than a few minutes. I left very upset.

The receptionist had a very matter-of-fact attitude and wasn't the least concerned or empathetic to the fact that what had turned into a few minutes became nearly a half hour. She seemed more interested in eating her sleeve of crackers and jar of peanut butter. As I put my coat on and asked for the technician's name, "Suma. " she asked if I wanted to cancel or reschedule. My question is: If a client shows up 25 minutes late, do you ask them if they want to cancel? Isn't it already given that the appointment did not happen? She said that the clients were not late, the technician, Suma was late, and running behind. Not my problem, but I should have been notified prior to my appointment or at least not sat there for 25 minutes while the receptionist avoids eye contact with me and just lets me wait. Appalling.

I am disgusted at the lack of concern and complete and total disregard for my time. I have other commitments outside of this appointment that were affected by this. If you ask your clients to communicate when they are running late and cancel on them hard stop, no excuses when they are more than 9 minutes late, where is the same respect for the clients' who are paying and also have time constraints and a schedule to keep?

Shout out to the corporate offices who promised to follow up and never did and for robbing me of my time with complete and total disregard. GREAT JOB!