Express Lube & Auto Wash, Massillon OH

Went back after bad experience, the manager apologized and went above and beyond to make things right. I really appreciated that and will be returning and recommending this place again.

DON’T GO THERE……Very deceitful! Dishonest! Employee Josh will not allow you to speak with the owner Jeff about the poor service. Says “Jeff won’t speak to a customer”.

Update! Absolutely untrue. Had you spoken to me when I called as most respectable business owners do then you would know. No worries, my $ will go elsewhere

My experience was fabulous! Ryan provided a great educational experience for me! As someone who is clueless about cars I was thankful!

Why do local small businesses feel the need to take advantage of people? Sent my wife after a simple oil change I did not have time to do myself. They tell her her car requires full synthetic oil. So of course she does not know any better, she let's them. $80 for and oil change that should have been $35, BTW is also too much in my opinion but worth it for my time. Thought this place was a good place to send my wife so she would not get taken advantage of. Guess I was wrong. Never again will you see another vehicle of mine. Shame Corona did not kill this scaming business.

Great service at a great price! Although we miss Louie Brio, thank you for helping Massillon. Go Tigers!

Absolutely love the service here! Store Manager Ryan really takes great care of the place and technicians Josh and Tyler are superstars! My experience is always a great one and I highly recommend you go see these 3! 10/10!

The car was did a marginal job at best. Three of the sprayer nozzles on the top did not work. I still had soap on the vehicle after all by the rinses! The spot free was not really spot free. My windows look like I used puddle water to rinse them. Save your money and go elsewhere.

Great service and prices! The guys were all really nice and respectful to us and of our time. Will be returning with both of our vehicles in the future.

I needed to vacuum my car after my dog was in it. I pulled to the first vacuum and it was $1.00. Put a quarter in and it just spit back out at me. Tried another just in case, same. Pulled around to the other side and it said $0.75. Huh? It worked but didn't last long enough to get everything. I don't think the owner cares about this carwash at all.

I was very pleased with the service. The guys were friendly and I would recommend this place. They did everything they were supposed to do and the price was reasonable. ️️️

Customer service was some of the best I’ve had.if you go there ask for frank he will take care of you good.

A lot gas changed in the last year, I will not go back. Foul language from someone, inside office on phone.

I usually go to Mr. Tire for my oil change but this place was on my way back home so I decided to give it a shot. I went in for an oil change on Saturday at about 2: 53 PM, which unknown to me at the time was a couple of minutes before they closed. I seen them cleaning up the shop as I pulled up and as I was about to back up and leave the manager ran outside and very politely asked me to please go ahead and pull in anyway. Manager was super nice and took his time on my car, he took his time under the hood and checked all my tires. He even checked my air filter as well! He even had a short conversation with me and he was all around super professional and very nice. Pulling up to any other place that close to closing time you would usually have rude employees and they would try to rush you out. Goodbye Mr. Tire! I will definitely bring my two vehicles here from now on.

Dont use credit card at car wash! Charged my credit card $15 then didnt work, had to pay cash. Definitely not professional, been trying to call them, no answer.