Extra Space Storage, Willoughby OH

Great place, Trey and Lance took great care of me and my needs with very high customer service that exceeded my expectations.

Affordable and clean! Staff are great. I ran over my time and they called instead of automatically charging my card. Will definitely use again.

The gentleman I worked with today was so wonderful and thoughtful. I really appreciate his customer service.

I was able to complete my rental process on-line and it was quick and easy.

The next day I was called by Lance who was a pleasure to speak with. He walked me through the entire process of getting to the location, through the security gate all the way to locking the unit.

I have rented many storage spaces but never have I received actual customer service like I have here!

My experience with Lance located at the Willoughby, Ohio Extra Space Storage, has been exemplary! He has always gone the extra mile for me and his help is so appreciated. Because of Lance, I stay put here. Thanks for employee's like Lance!

Lance was so professional and great to work with! He explained everything and even came out to make sure I knew how to operate the gate and the door lock.

The store rep was great he was so helpful and nice and there willing to help when I had an issue. Would totally recommend this location to friends

Good facility. Haven't had any issues. Manager is attentive and helpful. Rating would be higher if fees were more stable.

Amy was very polite and efficient, also very knowledgeable. It was a pleasure receiving such good customer service.

I’m very disappointed with this company. I called to get a storage place for my camper they gave me a great price they said the rate is $65 a month. Then after making my first payment they said they would email me a lease agreement and then at that point they told me that this 65 is only a promotional rate and the real price would be 129 a month. This is very deceptive I would not use this company ever.

The space was absolutely spotless. Lance was extremely professional and friendly, he walked my boyfriend and I through the whole process and answered our questions without any hesitation. I would definitely recommend this place if you are looking for a storage unit.

Is alright.just a place to store things.of course damp and lots of spiders if you don't get a controlled unit and if you don't go there allot.the people there were very friendly and excellent reps of the company!

Lance and Tray were professional and courteous.
Thank you for being there for me at Extra Space.

This storage facility will start your rates low, but after a few months of storing with them they raise their rates. After a couple of years you wind up paying 3x's higher storage fees than your original amount. This is the second time using this company and both times they did the exact same thing. Both times they blame rising costs in maintenance and upkeep as their reasoning for continuous price increases. We started at around $120 per month, and now we are paying over $300 for a storage unit. What a joke! We will be moving our stuff to a more customer friendly storage unit.