Fairfield Volkswagen

The sales team simply answered my questions regard the car I was interested in. There was no pressure at all to take next steps or commit to buying the car. This may have been the best experience working with a dealership.

You have the best service department in the Tri State region. Friendly, knowledgeable and trusted. I feel better knowing my Atlas is service by the Fairfield VW team

I feel that 3 stars is adequate for this previous experience due needing to pay for a rental car for two days along with Uber costs and a 5 mile walk to Enterprise rentals. However, this dealership has performed all of the milestone services on my car, and all of the previous services were excellent.

Steve was amazing! The entire team didn’t stop working towards my goal of owning my dream car and at a great rate! We couldn’t have asked for a better experience.

Andrew, Al and Brandon all took great care of me. There was another gentleman in financing that was also very nice but I had limited interaction with him and I don't remember his name (I'm sorry!). The whole process was easy and enjoyable from start to finish. I didn't feel pressured and believe we all got a fair deal. I took a test drive on my own. When I came back I briefly spoke with Andrew and AL before I went home because they were closing and I didn't want to keep them after hours. I was sent a secure link via email to start the financing application process. I filled it out and got approved while the dealership printed out most of the paperwork prior to my arrival the next day. After a few signatures and a down payment I was off the lot in my new vehicle. I had to finish some finance paperwork via a zoom call a couple days after leaving the dealership. It was quick and also a no pressure situation. If you're looking for a vehicle, or even wanting to sell your current one, go see Andrew. He'll treat you right. Tell him Mike Brown sent you.

Keep up the amazing work!

I drove from Cleveland Ohio to see a used car here. Landon was so helpful and made our experience wonderful! They gave me a “peace of mind warranty “ for free for 6 months. The car was clean and pristine, the whole time there was great from start to finish. Would highly recommend Fairfield Volkswagen to anybody! Thanks Landen, I love my new Ruby!

I recently purchased a new vehicle from Steve Haas at Fairfield Volkswagen. The process was very easy, straightforward, and the whole team at Fairfield VW was very professional. Would highly recommend this dealership and will be back in the future!

My experience at Fairfield VW was first class! The delivery of my Atlas Cross Sport exceeded all expectations from the commitment by Landon (sales) finding the perfect vehicle to Brandon (finance) creating a digital signing of all documents. The team at Fairfield VW will be my first referral to anyone looking for a great vehicle purchase experience! Thank you to Fairfield VW!

ENTERPRISE BEWARE I’ve used their services multiple times without issue. I just paid thousands of dollars in service since I’ve bought my VW in 2019. I just got a call today from enterprise saying that Volkswagen is refusing to pay for my rental after I was verbally told by the manager that they would cover the rental due to making an appointment and then not having an extra shuttle vehicle. After all of the hard earned money I’ve paid to them they try and pull this move…. Where are the morals these days?

**The service manager ended up taking care of it. The review will stay, just as a warning. The staffs values and service differ widely among each other. If you have trouble, keep digging eventually one of them will actually end up doing their job. I’m assuming those people are usually busy putting forth effort, that’s why it’s hard to find them i Otis lot.

Steve and Landon at Fairfield VW are great! Bought a Ceritfied VW and I couldn’t be happier! I always took my car there for service and the sales department did not disappoint!

It was an EXCELLANT experience. The salesman was very knowledgeable on the ID4, and he and the dealership were top notch.

I bought a used VW Arteon here and it had some issues I didn't notice when I bought the vehicle. I talked to Ian and Ken and they gave me a loaner for a week and a half while they fixed the issues. I live about 3.5 hours away in WV and they coordinated everything and made sure I was taken care of. Great buying experience and I would recommend to anyone looking for a new or used VW.

On September 8th, I visited this dealership for service on my 2010 Passat for a check engine. The light was static (not flashing). The car accelerated poorly and lacked power. In the auto zone, they read my codes and said it was the purge valve, but since I replaced it, it was still the same problem. Overall, this dealership gave me an estimate against all the codes I had and found out about at autozone. I am attaching a picture on which it is written by hand (apparently the system did not allow them to print it) how much it will cost me to repair which they claim is necessary and urgent. They didn't even want to turn off the car so it wouldn't happen to them that the car would never start again. They insisted on timing chain, turbo, turbo bust sensor, intake, injectors and many more. Paid $170 for diagnostics. The repair price they asked me is over $9,000 without tax for a car that is worth $600 on KBB. My tint is worth that much not to mention the other newly installed parts. I drove the car like that every day for almost a month and came back to Florida to my mechanic who connected the car to his computer and found out that fuse number 18 was bad and after he replaced the fuse the car ran perfectly with no check engine lights. Thank you to these pickpockets for opening the eyes of our fellow citizens that they are actually there to rob us, thinking that we are internationals and other nationals, who have nothing to do with mechanics or electricity, are stupid or not professional enough to deceive and steal from us, or are they just incompetent and stupid to recognize the fault. Avoid these thieves, pickpockets and robbers. Find your trusted mechanic and invest your money wisely and not in their pockets. Thank you for reading my comment from the heart!

Landon Haft is the best salesperson in the business! Easy going, kind, on top of everything and no pressure. Great dealership in general-always a pleasurable experience. Just picked up our second Atlas-awesome car!

Visit was pleasant and dealer did everything they were supposed to. The reason for the one star deduction is that the appointment went over the time which I feel is acceptable for an oil change.

Very good purchase experience, Andrew was our salesperson, he was very helpful when we needed him, without any sales pressure.

Long story short mt car was in the shop for about a month due to the part not being about to be shipped to the states. VW was able to accommodate me with the same car space that I had and I really appreciate that for my big family of 5. They also kept me up to date with any changes that happened during the process.

I took my car in for recall work, nothing wrong with my car just thought I might as well get it done. I picked it up drove less than five miles and lights came on and my acted like it didn’t want to go. I brought it right back and was without a car all weekend until Monday when they realized they had not plugged something back in all the way that makes your car run. I just hope me driving it like that does not cause any future damage. Other than that my experience was great, as they did fix their mistake eventually.

I had the pleasure of talking to, and working with Ian and Landon, they both were very welcoming and made me feel good for being there. There was no pressure, only honest assistance in helping me find a car within my goals, and it did not take long to be successful! They were very personable and definitely the nicest people I have ever worked with when purchasing a vehicle. I felt they had my best interests in mind. I had friends ask me "how was the car-buying-experience" and the only thing I could tell them was that it was laid-back, enjoyable, and I would recommend to anyone to go to VW-Fairfield first, to chat with them about a car.

I liked going through the process of shopping remotely with the help of dealership to view their entire local inventory. Also felt the paperwork done by zoom call was ideal.