Fifth Third Bank & ATM, Willoughby OH

Nice bank great account my only complaint would be the bugs & debris on the ATM very tasteless & simply disgusting I expect more polish from such a nice institution!

I never go into this location, I'd rather drive a couple minutes more or call because everytime I've had issues, the same older blonde lady is so rude. I had an issue with my account being hacked and money and my card stolen and every other 5/3 I go to would give me my account number to reset my password with my ID. But no, this lady wouldn't. She told me I had to go through all these extra steps by calling and getting a replacement card and what not. It's not an issue with all 5/3 branches, but because of that I just switched my banks. I work in customer service, sometimes I'm accidentally rude to a customer when I don't mean to be. But this isn't accidental and it's not just rude. I partly blame her for all the money lost when I lost my card.

Every time I use this location the customer service is sub-par. I don’t know what the deal is but this particular location always causes me to question why do I even do business with 5/3. The staff is terrible consistently. Do better. I don’t owe you my business.

Called to ask if I could get something notarized. The guy who answered said he was a notary. I asked him if I swung by 10-15 minutes later if he'd be there, he said he should be. I even asked him if he was planning on going to lunch, he said "depending on his clients" but he should be there. I arrived 10 minutes later and was told that he went on lunch. The other notary on staff was very reluctant to help me. They also failed to inform me the Heinen's next door was in Willoughby, not Willoughby Hills. I've had to wait to be helped before because a teller was socializing. Have had good experiences with every other 5th 3rd location, but not this one. Would not recommend this location.