Fifth Third Bank & ATM, Lorain OH

Candise matwijiw helping me when I came right before closing time was awesomeness. She informed me of options I didn’t even know I could do.
I own a small lawn care business and I can only come on certain days/times and she was a breath of fresh air dealing with. Very professional and just a bubbly human being which now a day that personality hard to come by. Great job management by hiring mrs. Matwijiw!

On Saturday 03/25/23 My card had fraudulent charges made against it. I called customer service to despute it. I was told it could not since it was not processed yet. On Monday morning 03/27/23 I went in, I spoke with Josh. I told him the co. In question was called Cosmic Wave. He Stopped my card and issued a new one. He said the $30.00 charge would ba waived. Well it wasn't. On Tuesday 03/28/23 I went in to asked Him why? He told Me only $15.00 a day could be put back on. He asked if I received my new card yet. I told Him no. Well to make a long story short, Three calls later to Customer Service and more headaches than it's worth. This morning 04/01/23 The only money put back on my card is $15.00 I'm done!

Josh and everyone was very helpful, professional and informative with the process of me and my partner’s new joint account. I’d recommend the location! No complaints.

My husband asked the secured credit card dept to keep the deposit and paid off the balance! Then a month later he gets phone calls from them asking me to make a payment for more than $100! We assume it’s for interest as it had a balance of $0! But we can’t get an explanation because when he tells them that he asked them to close the card and use the deposit, and reference the previous experience they hang up on him! Leaving us clueless and no where to go with it!