Fifth Third Bank & ATM, New Albany OH

The only reason I’m still with them is because I don’t have the time to switch all the auto pays. The services are average. The app is below average. I have auto pays setup. When you review them on the app it gives you a button to edit the details. But it doesn’t work. It gives you an error message. A few auto bills increased in monthly cost. It has taken me several hours and two phone calls and I’m still not finished. Who puts a button to edit on an app that doesn’t work. They tell you the only way to edit is to first cancel the transaction even if the next payment is almost a month away. No instructions to tell you that is what you need to do. So intuitively if I just want to change the amount one would choose edit, right? No. And you can’t change them on the app. I tried changing another one tonight and hitting cancel doesn’t work either. So I have to get on with the computer and try again. Hopefully it will work. Frustrating. When life slows down I will find a better bank. I’m starting a business and my business will bank elsewhere.

We had set our mortgage payment on auto pay, and have been double charged multiple times resulting in over draft fees. It’s been a huge pain. We have called many times trying to fix the root of the problem. This caused us to be over the limit on forgiveness of overdraft fees, and we were not refunded for a check that took awhile to process. Looking for a bank that doesn’t charge you so much in overdraft fees. Disappointed because I have been a loyal customer for many years.

Helpful, knowledgeable, thoughtful. Always a pleasure to deal with any employee of this particular branch

Worst bank I have ever dealt with. Do not open an account with them. You will gave nothing but troubles. I'm taking my business to another bank for sure!