Firestone Complete Auto Care, Fairborn OH

I requested an appointment online for Sept 28th and took my vehicle in for a overall inspection. I had noted in the appointment details that the rear of my vehicle was making a rattling noise over bumps. Though the test drive and inspection was quick the technician told me that during the test drive they heard no noises from the car at all and that I was hearing "parts of the bumper fall off" I kid you not that is what the man told me. He gave me a courtesy inspection sheet and charged me 30$ to tell me I'm delusional. Turns out that I was hearing a noise and that I had a loose gas shock bolt that was causing it too rattle over bumps. Very easy fix if they inspected the car as they claimed. This location was the last of anyone to touch my front wheels and when I went to remove the front wheels today to replace my brake rotors, they stripped a new lug nut I just got replaced at Grismers about 2 months ago so now I can't even do that. In the lobby during my wait, 2 of the techs were making comments about other garages not having good techs but the ones at this Firestone at this location can't put a wheel on right. I see why this location has such poor ratings lately

DO NOT GO HERE! Went here to get patchwork done on a tire. They lied about a missing lug nut on a tire I just replaced and they lied about putting washer fluid in my car, when they never even opened the hood of my car.

These are the only people to have done anything with my tires, like in the life of the car. I bring it in for tires to be put on and they cannot find the wheel key. They called me and said they found the empty case for it but not the key itself, but they were the only people to every touch my car like that. So their tech took my key on the last time they did something with my tires and now I have to buy a new key for it but I also am going elsewhere for all4 tires

Illegal activity. My 18 year old son brought his car in for the first time. They did work on his car he did not schedule or ask for. When it came time to pay, they provided no cost breakdown, just the total he owed. When we asked why the bill was so high and found services we did not ask for included, we said we should not have to pay for something we did not ask for. The employee said, "you did ask for it. " When we asked to show us an approved estimate or where in our reserved appointment we asked for it, he could not find it, then said, "well, we did the work; so you have to pay for it. " When I got home and got an email of the cost broken down, I discovered a charge for something done the previous time I dropped it off and it should have been covered by their warranty. Bad experience, but good lesson for my son about crooked mechanics.

For the record, I replied with the info requested in the reply below a few months ago; and have heard nothing back from them. Further shows how bad their customer service is.

Excellent service, great prices! Josh and Charlie are great. Four new tires and they fixed my AC on one of the hottest days of the summer! Great job guys!

Fast, quality, and decent price for a replacement spare tire. They were able to get me sorted same day

Changed the cost when I got to my appointment instead of ordering the product I asked for when I set my appointment several days prior. No warning just a surprise $300 increase. Lousy customer service. No thanks

Went in for a lifetime alignment. I sat in waiting area. The service was timely, but when car was finished the steering wheel was off about 10 degrees. Manager said to drive on it for a day, like it would fix itself. I found out from another firestone that the steering wheel alignment did not get adjusted.

Just don’t go here. Even the district manager doesn’t reply nor does Firestone corporate office. Terrible experience

The counter staff are personable and helpful. The service is always done right and quickly. They will let you know what you need to have done, and if it can wait or it needs to be done immediately.

Our daughter and son in laws car broke down. They were so helpful and worked quickly to get the car back on the road.

I went in for a punctured tire with a very fast leak by appointment. They left a voicemail saying my car was ready. When I picked up my car they said they couldn't find a puncture so they had cleaned the rim and put a new valve stem on. Luckily, before I drove off I realized the tire was still leaking. They kept changing their story, took forever to rectify the situation, and seems that they only discounted the $30 that I already had paid for the tire repair when charging me for the brand new tire I ended up having to get. I won't be back.

I highly recommend to NOT GO HERE McKenzie will take advantage of you just to make a buck off any situation. I come in with a quote and to get my tire changed and everything about the quote is perfectly fine so I sign off on them working on my car and then they call afterwards saying they have to add a certain policy onto the bill which would’ve raised the price of the final bill. I say to hold off on that on the phone as I need to talk with someone about doing it I call back and say I’m heading over. They apparently have already worked on my car so McKenzie thinks it okay to charge me money to put my tire back on even though I said to wait on the phone. These people are a class act and think just because it’s their time being wasted they think they’re entitled even when they make the mistake. Extremely petty and very rude on the phone. I don’t usually make problems but it’s things like this where people want to take advantage of a the situation. So it’s either pay the service fee or leave my car without the spare even on. Great service guys

Workers know what they’re doing and they’re great but there’s so few of them. Firestone has a bad habit of being short staffed and overwhelming their current employees.

Firestone in Fairborn, Ohio are out of their minds to try and charge me over 4,000 dollars to replace a catalytic converter

I need four oil changes, a battery, and brakes on one of the cars and according to your Reviews, I will NOT be shopping with you. It's a shame too because you're within walking distance from me. Apparently you folks have lost your way, so sorry.