Five Guys, Columbus OH

Ordered a burger, Cajun fries, and a drink $23, they gave me regular fries, I went back to the counter and the cashier was going to give me a new fry because it wasn’t correct, (cajun instead of regular) when the supervisor (Juke Green) was notified he came out and said he would not give me the order of fries because the cost of replacing the fries is too expensive and that I would have to buy a new one…I stated the order was given to me incorrectly in the first place and he said he could not give me another fry. I asked for the manager of the location and the supervisor said the manager (Justin Hurt) was not in, he has many locations and I asked when he would be in the next time and they told me they do not know and maybe he is on vacation for the next month and that I can just fill out a complaint online. Clearly they did not want to help me and I even heard one of the employees say I was trying to get a free fries, I was not trying to receive a free fry as I had the incorrect order in my hands with the fries to return, this level of customer service is terrible, they made the order wrong and made me order another fry at $8; instead of replacing them. Will not go here again! ***** (Names of supervisor and manager given, they did not have a name tag so unable to verify if correct)

This made me sad. I got some little cajun fries and they were good. However the burger (a little cheeseburger all the way) tasted exactly like a Burger King Whopper. Burger King sucks and I just paid roughly 9$ for a whopper.

I won't be coming back haha.

Stopped by on a morning walk for a beverage, and the staff was really receptive and kind. They were laid back but hard working. I also love their staff's social presence and sense of humor. Made my day.

Horrible food and slow service. The burgers were horribly made and the sodas were flat. This is a bad Five Guys location. Go elsewhere and get a better burger and service.

The team opening the Easton location on 6/8 were SO kind and took my gluten/wheat allergy seriously. They changed their gloves countless times to ensure no cross-contact and really made me feel like they took care to give me a safe experience. Thank you guys, you are awesome!

Usually good burgers and fries. Pretty quick on the prep. The atmosphere is a Mall here. Pretty nice one though.

This was my first time eating at this restaurant. But the food was excellent. The manager and staff where nice. Easton Town Center is where I ate my meal. I will go back.

This place was busy! You can get made to order hot dogs and hamburgers with a large selection of toppings. The employee at the register was friendly I took our order quickly. We ordered hamburgers with our select toppings. The hamburgers were juicy seasoned right and pretty good. We also ordered a large fry which was certainly enough for the four of us to share. Our order was done in a short time. Why I gave it only three stars was because the counters were dirty the tables outside the store to sit at were dirty the garbage cans were overflowing. And I realized they were busy but sometimes that needs to be attended to as well so the customers can sit outside the store and eat at a clean table. They were all out of ketchup/cups. We asked twice and finally someone got the cup so we could get ketchup. I might try it again when it's a little less busy.

Horrible service the cashier was rude/nasty when I tried to order a well done cooked Patti. I will definitely be calling corporate, Justin the manager was rude as well.

I go here frequently, maybe 2-3 times a month. Food is always very tasteful, hands down one of the best burger places in Columbus! The young men that work there are also very well trained. The young tall dark skinned man is very nice, he has "wonderful" customer service. The other young man, (might be Asian not sure) he is also very nice and patient. Over all a good experience every time I go, although sometimes the fries are REALLY salty, kind of tasting like my sweat after a good work out.

No wonder they have bad reviews only thing I got was small drink and a small fry and fries were dumped into salt disgusting food.