Flamingo Tan, Dayton OH

Really disappointed in this business. Service is terrible when you actually need service. Beds are broken regularly. Today, I called to get a specific bed that I love and there’s only 1. They said no one’s here no problem come on in (I was running very short on time). I arrive exactly when I said I would my desired bed was in use and had 8 minutes still remaining. The replacement I’m okay with was broken. So I asked them to upgrade me to the available bed (level 4) which were both open, and given the situation (level 4 is not in budget for me, I can afford level 3). They refused said I could only do level 2, which I’ve tried before and really don’t care for. Complete waste of my time. They could have called me back after I got off the phone with them and saved me a trip. But they didn’t, and their stand up (replacement to the level 3) was broken. They did nothing for me. I’ve been coming about 2 years. Done. If you never have any issues or needs it’s perfectly good, clean place. But if you do have a need (like being a single parent running on short time) don’t count on any service. It’s not the first time also. You g people working their need to learn how to be service associates. Any leadership?