Fleet Feet Cincinnati - Oakley

Good place to get custom fit running shoes. Their technology feels like it could be a bit of a dog and pony show to me, but it is fun and they sell good shoes. I've had my share of running injuries so I like getting assistance and recommendations when I get a new pair. You'll pay a little extra for the service though, these aren't bargain shoes.

Ed was a great help to me finding a pair of running shoes that suited my needs and plus some. Quite knowledgeable staff with helpful information for me to make an educated decision

I want to say the young lady that helped us was awesome. I believe her name is Rebecca. Thxs so much for your help

This place is amazing! Mark took the time to really work with me to find the best shoe for me! Fleet Feet is definitely now my go to for anything running!

I have wide feet with a narrow heel and need special insoles.the person who helped me today spent an hour with me to make sure that I found a good fit. Great experience and I can't wait to run in my new shoes.

Great customer service! I have plantar fasciitis and one gentleman helped me get new insoles for my running shoes. He even put up with me jogging around the store to try them out!

The staff is extremely helpful and many are also runners that can give insights and advice for running. The return policy for this store is great and allows you to decide if a shoe is just right for you. Overall this is the best running store I've been to and I am always buying things online and I'm always exciting seeing the fleet feet tents at race expos such as the flying pig.

The go to place for replacement spikes my son runs his spikes down and they always have what I need. More spikes be it one or tonight 14 replacing all of them

Great experience with Sydney, who was very knowledgeable. With a little extra help from their incredible foot 3D scanner, we were able to find the perfect walking shoe.

The best place to train for a race. The people are great and they have a big variety of shoes and running gear.

Awesome people, helpful, knowledgable and friendly! Great products, and running training. There is always something cool going on.

I went to Fleet Feet to get fitted for orthotics. They also have athletic attire. I was helped by Carmen. She explained my results well and helped me to make my decision on which orthotic to choose. It’s too early to tell if the orthotic is going to help but they feel fine so far. They have a nice selection of shoes as well. I plan to go back soon. If you spend $150, I think you get a $15 or $20 off your next purchase, something like that.

Service was okay when they visited my workplace with a pop-up shop and reflected the same at the Oakley location.
Took almost 20 minutes just to return a pair of shoes. The sales team uses a whiteboard to keep track of which customer is in line, but it is kind of useless if you're skipping all over the list to help someone.
As a local business I wouldn't mind supporting them, but customer service needs some fine tuning. Maybe invest in another cash register.

Karen was super helpful! I'm new to running, but hoping to achieve my first mile soon. The scan taught me so much about my feet and what type of shoe would be ideal for me to run in. Karen though took the time to listen my concerns and helped me select the best shoe. She watched my walk, felt the shoe, felt for my toe distance, and then even let me run outside on the side walk when we were doing a comparison. I ran yesterday for the first time in my shoes. It felt like I was gliding and I truly appreciate the difference in terms of support for my feet. Today, I had zero soreness or pain! You will not regret your decision to come to Fleet feet. They are awesome!

Chris helped me select a great pair of shoes for my first marathon. He was very knowledgeable and easy to talk to.

First time running in 32 years, big concern was having the right shoe! From the moment I entered the store I was made to feel special and the goal of finding the right shoe was on! Absolutely fabulous experience and proud to say I completed my first 2.5 miles today and the shoes were perfect! Thank you!

Employees are very knowledgeable about running technique and form. Very friendly and personable as well, eager to work with all fitness levels to help you achieve your goals.

Emily was extremely knowledgeable and despite a store packed with people, she treated me as if I was the only person there. I also thought the foot scan was a nice addition to the expertise offered by Emily. I could understand and see what she was talking about with my feet and we could work together to address my own personal needs and I was confident that we found the right match. Love Fleet Feet!

Second fitting in one day - this one for my husband. Went just as well as the first. We’ll never shop for running shoes anywhere else. We tested our shoes out as soon as we got home. I haven’t seen him run that fats, that easy in a long time. Comfortable and without pain - so happy we made a second trip in for him to get fitted too!

I had to wait to get my shoes, but now I understand why. My salesperson sat me down, asked questions about what I wanted to get out of my running shoe, and then proceeded with the foot measurement. Then, with literally no sales pressure, they began trying on shoes just to feel what was right. The ones I chose were a lower priced model but there was no sales pressure to go with the higher priced shoe. They stayed within my budget and I'm really happy! They have a repeat customer in me.