GameStop, Hamilton OH

Store was clean and the staff was very helpful. I didn't feel rushed and he took the time to help me find the best game possible for my 7 year old. Will definitely return.

I gave them A pre owned game in the original case and they gave me the plain black case i am very disappointed

Good selection of games and gifts plus always some sort of sale going on. Plus this is one of the cleanest ones I have been in.

My son got a ton if gift cards for his birthday and we went and cashed them in today. Found plenty if new games but there were two cashiers and one was helping while the other stood and had literally a 10 min convo about who knows what with someone he seemed to have known letting a line back up. This is our regular gamestop and this happens everytime we go there.

On March 24,2019 I went to the GameStop at the Bridgewater Falls Plaza around 2: 30 PM. I intended to trade in my previously owned iPhone 7 256GB AT&T version as I had recently upgraded phones. When I went into the story and after waiting for the employees to finish their conversation (it was quite.obvious that they felt as though I had disturbed their conversation) I gave them the iPhone to trade in. The phone is in complete working order, a perfect screen, and no damage outside of standard wear and tear through over two years of use. On the GameStop website my item met all the requirements of a "Working" item yet when I went inside, who I assume to have been the manager of the store, looked at it and saw the slight abrasions on the side and said that because the phone was damaged it would need to be considered defective. I said that that was ridiculous as the phone is not damaged; even by GameStop's website it would not be considered damaged due to damaging having to consist of: "cosmetic damage that impairs functionality. " It is standard wear and tear from use and does not impact the use at all.

I told the employee I would just take it to the other GameStop that I normally shop at. The employees words were "Hopefully they'll actually take it. " I replied back that I'm sure they would as they aren't lazy and are looking for a way out of having to go through the full trade in process. When I said this the employee became violently offensive saying several statements of how I don't take care of my products and he doubts that they will take the phone in trade. I have shopped at GameStop for decades, and shopped at hundreds of stores throughout my life and to say that this was the worst treatment I have ever had at a store would be an understatement.

The employee ignored GameStop standards for trades and it was quite obvious that they just didn't want to to go through the process of trading in a phone. I get that a trade in can take a bit of time as I did one last year as they have to plug it up to the machine, check the IMEI, and many other aspects but that laziness and unwillingness to do their job was extremely offensive as a customer and woefully unacceptable. It's made it quite clear that I will never shop at this location again.

Used to take my nephew into this place when he almost worshiped it. One time they had a new game out, ops or something and he waited outside almost all night to get it. The people who worked there would always be friendly to him even when he was only nine or ten at the time. They would speak to him like he was on their level. I guess if you know about games and can bond, then that's all that matters.

Do not attempt to trade in used devices, as the people here will scam you. I was offered $95 for two used iPhones. When I called the manager out on his lowball and terrible customer service, he gave me attitude and threatened to call the police. I took the phones to a used cellphone shop inside Tri-County Mall the next day and got $220 for them. GameStop is a complete waste of time and their company takes advantage of unknowing customers.

They wear helpful. The only problem is when I got home I did not have all the cords I needed to set up the system

I just got this transformer game and it kept freezing my Xbox 360 you guy should test out all the return games

This place is amazing. They got the games I crave. Very good prices on pre-owned games. Employees are very funny, nice, and helpful. I don't think I've ever had a bad experience here.

Staff members are kind and knowledgeable about the games, consoles, etc.they sell. Best experience out of any GameStop I've been to.

Kind of rude here; it's typical GameStop though - overpriced goods and a "meh" attitude.