Gearhart Plumbing Heating & Cooling, Bowling Green OH

Had an appointment scheduled for an estimate and the rep from Gearhart never showed up at my house. I left a message with Adam expressing my disappointment and was called back by Adam saying he forgot about the appointment. Would not recommend Gearhart.

Absolutely wonderful technician that really knew his stuff. I am a property manager and will only call them for any future issues with the properties.

2 years ago we called Gearhart to replace our hot water heater, Neil came out and looked at it he told us he was having supply chain problems, so we called again a year ago Neil told us he would stop by that evening, a no show.we called again in April, they sent a technician out, he told us he would order the parts and then schedule the work, in May we called the Office spoke with Jennifer who ask us if we wanted to order the parts.we told her yes.we had not heard anything so we stopped by the office and spoke to Neil and Dennis and were told that they would be here July 13th at 8: 30 another no show, we made a trip into town to find out that it was never put in the computer. We canceled the job. We have been loyal customers for 20 plus years, a furnace and Air conditioner in our BG home, a gas fireplace, a new furnace, plumbing, and furnace maintenance program our current home, we have spent thousands of dollars, been loyal customers and we can no longer recommend Gearhart Plumbing and heating to our friends and family. It difficult to understand what is happening to them.

Very courteous and professional. He gave us complete and clear information as to how they would fix our issue.

Amazing responsiveness! I sent an email last night and then got a call this morning from Ryan asking if he could swing by and assess. He showed up 15-20 min later, as planned, and quickly identified the issue. He had it replaced and fixed within 15 min. Can't ask for better service than that!

Came in an emergency all the way from Bowling Green to Deshler to clean a clogged septic tank pipe. The drains have never worked this well since we have lived here. Thanks Neil for a job well done!

We called Gearthart as we believed our furnace needed a filter rack. We wanted to then purchase whatever filter rack needed.

A tech came out, opened our furnace and confirmed - yes, it needed a filter rack. Would call in 1-2 weeks to provide info on rack model and price. We could then order + set up day for install. The tech was at our house for about 12 minutes.

3 weeks later we received a bill for $130. Immediately called to check in for an update. Stated tech would call us back. Long story short, this occurred 4-5 more times over the course of an entire year. We never received any call back from the tech. We spoke with Gearhart again this week (roughly a year later at this point) and they admitted they didn't have any record of who our tech was or model number of a filter rack.

TL;DR: We paid $130 for someone to come to our house for 12 minutes to confirm our belief that we needed a filter rack.