Geek Squad, Cincinnati OH

I’m the past we have used Geek Squad to install our new TVs and sound bars but since then we have needed to have a TV repaired.
I am not exaggerating when I say we have had 4 appointments cancelled the day of the appointment or the night before the appointment. I have had a repair technician come without having the parts they ordered weeks prior specifically for the appointment. The customer service over the phone is a NIGHTMARE. They have absolutely no idea what is going on, and supposedly there is no supervisor to speak to. They say the supervisor is “in a meeting”. I purchased a new TV and schedule installation because my hood of having my old TV fixed is gone, the installers came HOURS before their window, no phone call, and although they were nice the scheduling department is horrible. I will be looking elsewhere to buy our electronics and installation services.

Maurice was fantastic helping me on the phone and got me in fast to the geek squad (phone is great I got a virus or something.) I have always given "All BestBuy Stores" for products I have bought, the services I have used have always been helpful and efficient in their jobs. I would give them 5 stars all the time. I saw were someone gave them a one star. I cannot see how, I know I pay for warrenties, have the geeksquad and they have helped every time "I have" messed up my product and they patiently fix it for me.