Genesis of Brunswick

Ordered a GV70 which had to be transported from an out of state dealership. I signed papers that my car had 5 miles on it. Received it with 395. They literally drove it from the other dealership here without any consent or acknowledgment from me. I signed no paper that indicated I’m aware my car will accrue 350+ miles, that another driver will drive it, that I have any rights at all if something happens to the car. The rep said this is normal and people who buy way more expensive cars have no issue with this…. Ok…? Upon pickup, the car was filthy. Fingerprinted inside and out. Dusty and dirty, bugs on front and windshield. Scuff mark on window. Zero apology or acknowledgement from the dealership. Not to mention while my rep said he would see me at the pickup time we agreed on, he was magically on vacation a few hrs later from
That text? Absolutely not even close to a luxury experience. Had I known I’d receive a car with nearly 400 miles on it I would have stopped working with the rep and went to the Cleveland dealer which had my exact build in stock. Thought I’d respect the business relationship with my rep but clearly that was one sided.

No customer service! I ask to talk to a service advisor and they tell me someone will call me back, day after day for two weeks now! So sickening!