German Village Veterinary Hospital, Columbus OH

They come to your car to get your pet. Very efficient and professional… Layla never comes back stressed nor anxious. They provide excellent care of my dog and always keeps me aware of what things will cost, so no surprise bills,

I started my puppy here and although the level of care seems on par with any other vet, I get the sketchiest feeling from them. Every visit they find something that needs treated or something they want us to try.every single routine appointment has been around $250-$300. It just seems like they are more a retail place that wants to sell me products because that's how they make their money. There just isn't any reason for the absurd pricing, they aren't any better than the numerous other vets I've visited over my lifetime. I will be switching to somewhere else.

**Edit to add - just after posting this review I received a call from an unhappy employee asking me to explain and justify my review. We discussed the various ways I felt they added extra charges -giving my dog antiacids, probiotics, calming collars, filling my dog's medication in-house vs prescription (arguing that many medications cannot be filled at pharmacies so they "didn't think of it", etc. I also explained that beyond the upselling, their prices were very high for routine things.

The employee told me the veterinarian I had spoken to earlier in the day regarding a different issue they were treating my dog for was very taken aback and led me to believe I highly offended her. I tried to explain that was not the case, just a building issue I had felt with the vet itself- every visit another upcharge, another $250. Needless to say, she was not happy - I felt she was shaming me and confronting me for posting my opinion. We ended the call with her saying she would send my dog's files to me as they wouldn't want to keep a patient who was unhappy with their service. I said "okay, that sounds good" and then click - she hung up - no goodbye, just click, clearly mad.

I did tell this employee that if we were in the unfortunate situation of having a very sick dog, that they may be able to provide a level of care other vets cannot, but for a healthy dog - they are just not affordable. I understand not being happy about a negative review but I felt attacked from her follow up call and now am worried that I won't receive the information I need for the current testing of my dog (or will receive inaccurate information) just based on the unprofessional manner they handled this review.

We have spent thousands at this business over the last 8 years. Our dogs are both sick and they are too busy to help us. I'd avoid. It is over priced and unreliable.

Amazing staff! Very caring! Easy to make appointments and directions were clear on what to do when you arrive. My family has brought our cats and dogs here for almost 30 years. We had to put our fur baby to sleep and they were very compassionate and patient. They sent a card and her paw prints. Such a special thing for us.

I’ve been taking my dogs and cats here for a decade now. They may be a bit pricey, but they deliver the best patient care I’ve ever experienced from a vet clinic. No matter what, they do everything they can to make sure my pets get excellent treatment. I recently had an emergency when my dog had his cornea scratched, and even though they were booked they took the time to move things around and squeeze my baby in, saving me hundreds of dollars and several hours at the emergency clinic. They also have excellent Covid practices, and deliver convenient car-side service, which is great because you can relax in your car listening to the radio instead of sitting in a waiting room. The staff is always so sweet and friendly as well. A very genuine and professional clinic.

They were absolutely amazing, from the first call to inquire about availability and the possibility of getting my dog kscheduled quickly, to the nice sweet girl who met us for intake the day of appt, to the vet? Calling and being so informative, and thorough. I literally couldn’t have asked for a better experience! And to top it all— you ladies provided quality care and exceptional customer service— In such a timely fashion. I mean, the service was provided at record speeds and that is extremely amazing that you’re able to do that without compromising the level of care the pet receives or the gentle nature in which you deal with their owners! I can’t thank you enough! You all deserve to know what a great job you’re doing! Thank you so much!

Took my cat there because they had an opening next day vs.other places who had a week wait. Showed up to their parking lot. It's weird and small and hard for more than 2 cars to get around. They come out to the car and get your pet. The stars are basically for being close to my house and the vet nurse/tech that came out to get him was awesome.
Turns out there were probably reasons why they had openings. The vet tried to sell me on dental surgery without telling me how much it would cost or what it would cover.
Ordering medication for my cat was a totally weird confusing process.i didn't get a prescription - I got a coupon to use their online pharmacy. Vet says she'll just have to approve my order, but I'll get it in 2 days max, according to her coworker. Ok cool. Come home, fill out more online forms. Well turns out the only shipping you can choose is "Next Business Day PM" - ok kinda weird that's the ONLY option but great, I need this fast.
Trying to add my phone number so it can text me updates on my order. But it's not being accepted due to a website error. Umm.ok. Then it says create password for your account. I didn't know I had an account as I clicked check out as guest, but whatever. Clicked on Order status. It says 'waiting for approval'. Based on how the vet said it, orders will just be approved pretty fast. And Next Business Day shipping I was forced to pay for - means that I'll still get it next day. Right? Well. I decided to call and double check.
This scam of a system implies that your order will be in transit for 1 day - but it can take a vet appearantly 1-2 days to approve your order. So.that's at least 3 days. And what the vet said earlier was obviously not true. So not only do I not have prescription, because they convinced me to order from their scam pharmacy, I paid next day shipping, that I won't get, because it will take them 1-2 days to approve an order. AND it might take EXTRA time to process an order. So I paid $19.95 (there was no choice to not pay this) for a regular mail delivery.
So yeah - STAY AWAY from here unless you like waiting or it's close to your house or you like giving a random pharmacy extra money.
Can't wait to see when my cat's medication ACTUALLY arrives.

Had an old dog that needed surgery. They did a great job and thought he had a renewed spot in life. He had to be put down about a month later. The DR. Was really cool and gave me some closure with my buddy of 15 years. They sent me a card with some heartfelt messages. That personal touch really meant something. Just good people.

Easy to make appointment online for Henry. We parked in the lot and called that we were there. The technician came out and took our cat in for his shots and brought him back out again 10-15 later. Quite easy. Everyone there is very friendly and great to work with. We're very happy with German Village Vetinary Hospital.

I moved to Columbus in April 2020 and needed to find a vet for my senior dog with special needs. GVVH has been great so far, despite the changes to norms/processes relative to the pandemic. Everyone I've interacted with over the phone (for meds and appointments) has been professional, helpful, and friendly. The vet, Dr. Janelle Marette, has been great in her communication while I'm in the parking lot of GVVH and my dog is inside with her. She has also been professional, helpful, and friendly. In addition to that, she has provided thorough explanations and I have never felt rushed or dismissed when I've asked her questions. After my most recent visit with my dog, I was impressed that GVVH called to check on him the next day, despite having a follow-up appointment schedule within a week. I recommend this practice without hesitation!

Wonderful place, caring vets and staff. I've had them caring for cats and dogs. Highly recommend and be aware they do their best for pricing but they are not inexpensive. I have found them to be worth it.

This veterinary clinic is not organized. My doctor who promised a $41 credit due to a mistake on there behalf did not follow through. That doctor is now not working there and the staff is not aware. Also, when my dog was very sick last month, they could not get him in that day or the day after. They said just to take him to Med Vet and never followed up with me and I’ve been a client for three years. On top of that, we always need to wait a while in a small and stuffy room. I need a vet that I can count on and I cannot count on this one.

I have nothing but great things to say about my experiences here! I got my pup in November and I’ve never had a dog younger than a year old, so all the vaccinations and processes were new to me. They talked me through each step and at every visit, the staff couldn’t have been friendlier!

I’ve been going there for over a year with my cat I had spent over $2000 in medicine and vet bills on her and when the pandemic hit I wasn’t allowed to see the vet or even go inside the building I was told that my indoor cat had to have a rabies shot by state law which was total BS I checked with the Vet board just another way to make money for them the vet said after that visit that my cat needed her teeth cleaned and she had a heart murmur I left three separate messages for the vet to call me back and talk to me about it each time the receptionist said Vet was out of town again total BS if you’re not gonna talk to me at least have the decency to tell me that so after reading a review from another disgruntled customer that went to the same vet I took their advice and went to the E. Livingston Ave.veterinary clinic turns out she didn’t have a heart murmur I could also see the vet in person and guess what he actually returns my calls and cares about me and my pet in this town I have found that that’s like patients Veterinarians are a dime a dozen don’t waste your time there or money and actually go to a vet that cares about you and your pet

German Village Vet Hospital is the best. They care for my two dogs like they are their own. One of my dogs is incredibly anxious, and they work so well with him. During Covid, their practices have been safe and efficient.

I have only been with GVVH for less than a year but have loved my experience thus far! They give very detailed explanations and take their time to make sure I feel comfortable and fully understand the steps they are going to take to care for my dogs. All of the staff members I have interacted with have been extremely friendly and take the time to answer any questions I have. They also call to check in on my dogs and see if I have any questions during treatment. It’s not the most inexpensive place I’ve ever been to, but the quality of care is superb.

Super professional and convenient. I’ve visited several vets all over the country, and really appreciate their service. The staff is compassionate and caring. Additionally, I always leave feeling they have taken the time to listen to and appropriately address all my concerns.

There will just never be enough words to explain how amazing the German Village vet Area Hospital has been for our family and the families that we are friends with throughout the village in German Village in Merion Village, we truly all consideration each other a family and this vet clinic is one of those things that's part of our family. They have saved the lives of our animals they have been there when we have to end the lives of our animals and have helped treat our animals to give them the best life possible that I couldn't say enough about them even through the pandemic they managed to make things work and have it still continue to provide top notch care for our pets. They are the first person I called for any little thing whether it be I noticed something weird that was minor to I'm truly concerned this could be a life-or-death situation. Particularly the vet techs Ty and Morgan have been truly helpful through the last 8 weeks of surgery that our doberman as had and Dr Burdick has always been such a strong influence in person that I know that I can trust without a doubt when she tells me what I need to do with my pet.if you don't go to German Village Animal Hospital you ahould!

This team has always treats my suspicious shelter pup so well. He doesn’t get along with just anyone, so when finding a vet I was super picky (to say the least). But, whenever he has an appointment here he always leaves happier than when he came. You can’t beat that!