Giant Eagle Pharmacy, Uniontown OH

One of the slowest pharmacies in the area. I despise coming here. 3 cars in the line in front of you? Better turn your car off to conserve gas and hope you brought some form of entertainment for the wait.

My mom came here to pick up her medicine, as she has done so for many years. She comes home to tell me of the horrible customer service that she received by a woman named Hailey, working the counter. She was very short, extremely rude, and did not ask all the proper questions that I know they are supposed to for verification and store perks. Not sure what is in the air or maybe its the holidays, but something needs to change in that department. My mom did not deserve the treatment that the lady had given her. Customer service skills definitely need some work!

My mom called in 2 refills and told they would be ready next day. Two days later a text saying 1 medication ready. With the cost of gas wanted to pick both up together. 3 days later I called and was told 2nd medication not ready and I can pick up tomorrow. When mom complained they said can you pick up in an hour. If medication was there why on earth was it not ready in the first place. I know Giant Eagle doesn't care and will use Covid as an excuse.

This place is an absolute trainwreck of incompetence and mismanagement. EVERY. SINGLE. TIME.they either don't have a prescription ready that's been submitted for well over 24 hours, or they screw up my insurance, or argue with me about why my doctor is wrong (which he isn't, they just don't know the whole story and don't need to), lie to my face. I could literally write a book about why this dumpster fire should be shut down. Today was the last straw, we're moving everything to another pharmacy. Save yourself the headaches and stay FAR AWAY from this mess.

After working 12 hours today I went to pick up my script and they said they had nothing for me, after looking again they said my script would be ready in 15-20 minutes.my doctor sent that script over to you yesterday morning so why wasn't it ready? Just what I wanted to do was go sit in the parking lot for 20 minutes after working a very long day and have to go back in the drive thru line and wait again. NOT. This happens all the time.i guess its time to start going else where.very poor business

I was told by the Giant Eagle pharmacy in Green that the manufacturer is on backorder for my prescription that I was to pick up yesterday. I was told that if I found another pharmacy that had the drug they could transfer the prescription to the other pharmacy. The first pharmacy I called had it. When I called and asked them to transfer it, I was told that the other pharmacy had to call them. If this is the type of customer service you offer, I may do all my shopping somewhere else.

The pharmacy can be busy but the staff has always been helpful, communicative and fast. I am appreciative of the attention and care the team gives - KEEP IT UP)

Customer service is lost on the staff here. The pharmacist when out of her way to make sure I had a bad experience. Thinking of taking my business to a place that welcomes it and doesn’t go out of the way to make me feel inferior and talked down to.