Great American Cookies, Toledo OH

Hidden gem in toledo franklin park mall has the best tasting cookies I ever tried and delicious coffee

Wonderful Service! Fresh and tasty cookies and cakes! Cakes are always delicious and hand decorated to perfection!

I haven't bought a cookie cake since pre covid times. My daughter wanted one for Christmas and they aren't the same anymore. The cookie was half the thickness and crunchy instead of chewy. Bring back the old style please. The cookie I just bought was a huge waste of $40 bucks.

The best their case is always filled and they Carmel frappes are to die for

The young girl Melissa has the best customer service I have ever came across should definitely acknowledge her hard work

Purchased a cookie from here in 01/14/23, preordered. Picked it up at 545, dropped it off to a party at 630. Cookie was hard. How embarrassing. Nobody ended up eating it and they threw it away. On Monday, I Called and asked to speak to manager with no return call. Called again Tuesday and he “just left” left my number for him to call back, never did. Found out his name was Ryan. Talked to assistant manager on Wednesday and she said I can only get a refund if I bring the cookie back. I then asked again for GM to call, he never did. I wrote them on their website Thursday and district manager, Chad, called. Said that he would send me a coupon but wouldn’t give a refund unless I bring the cookie back. I asked if he stood behind his product and he said yeah for 25 years. I explained I’ve never had this issue before. I also couldn’t believe the store manager never called me back. Chad told me to “check my voicemail” Which I did and he NEVER Called me back. I further explained to Chad that due to the terrible service, I wouldn’t come to this location again. Since I wouldn’t accept a cookie coupon, and he wouldn’t give me a refund, the call ended. Arrogant and rude. CHECK YOUR COOKIES BEFORE LEAVING THE STORE.

I was there last night at 7: 20 pm. They didnt close until 8 pm. He had put all the cookies away. He has a horrible attitude. I wanted a cookie w frosting for my grandbaby. He wouldnt give me a frosted cookie. I got a sprinkle cookie. Youve lost a good customer.