Great Lakes Fence Company, Garfield Heights OH

Absolutely fabulous! Salesman Dave was GREAT! I’ve had many compliments on my white vinyl privacy fence! Referred to a neighbor who just had theirs installed! GREAT COMPANY

Great Lakes Fence installed a fence " Copperwood " and told the home owner it would stop smelling after 4 months. It has been 3 1/2 years and it still smells like diesel fuel. I am in the process of getting a lawyer, and having my soil tested for contaminants.

Great place to get all your needs for fences! Been going here for years, they are the pros when it comes to fencing!

Just got my fence put up and I couldn’t be happier. It looks better than I even expected. The company was great with calling me back and talking to me about my options for the material of the fence, great price, amazing quality and friendly staff. Highly recommend.

Great Lakes Fence put a fence in at my home and did a tremendous job. People were friendly and professional. My fence was complicated due a retaining wall and grade of my yard. The fence turned out better than I could have imagined. I highly recommend Great Lakes Fence!

We just had them install over 275' feet of the Dogwood / Haven series in white. I signed the paperwork in early spring, and had asked them to see what they could do to work with me as we were getting trespassers weekly. They were able to help me out and move me up in the schedule.
I worked with Rich in getting the quote, and he helped me revise it short notice. The morning we were supposed to have the install, was very windy and rainy. I got a call at 8: 10AM from the lead saying they cant install but will be there tomorrow. They showed up at 7: 50AM and immediately starting working. I did walk with the lead to just go over the plan. During the install, they did ask such things like exactly where do I want the gates. Whats nice about this system is they build each panel/post as they go, not install all the posts then go back. All the guys knew what they were doing and worked very hard to get it as level as they could on our property that had some high and low spots. They were done early afternoon. Overall a great experience and highly recommend them to anyone that asks.

The neighbor called to get her fences removed and then she told to remove are fence she was arguing with us about. They tor it down and they went on are property without permission

From the first call to the estimate to the install im so very happy with Great Lakes Fence. Out of four companies I called they were the only ones that were nice to me on the phone. The estimator was very informative no pressure at all. The guys that installed my fence were Awesome and very skilled. I highly recommend this company.

Fast and efficient while putting up my privacy fence. The guys did a great job and left my yard cleaner than how they found it.

The fence is great. The office staff never answered or returned a call. I had to wait for them to call me. Not a great feeling when they have your money. In the end, it all worked out but I won’t use them again.

Went through Home Depot to get a fence installed 3 weeks ago. They never attempted to call or otherwise contact but we're we're as the local contractor. Don't waste your time contacting these people, they clearly don't want to be bothered.

Very nice and knowledgeable about fencing and all their products they sell Chris the salesman there was very helpful very very knowledgeable about their products and Mike and the ladies in the office bring me water and everything while I waited it was very nice felt like home

Great Lakes did a fantastic job with our fence. They were professional, thorough and offer a superior product. We get compliments on our fence all the time. I highly recommend them!

We have been in the process of having our fence installed. Well it is almost done. First let me tell you make sure they know where the property line is, because they will go by the paperwork and not listen to a word you have to say. They had to come out and take the posts out and re-install them because they were 3 feet into my neighbor’s yard mind you at an angle. Then as I watched and recorded how and what they used to install my fence posts well let’s just say, it is not installed to the manufacturing specifications of the vinyl fence manufacturer. Not sure if the guys that were installing the fence needed some concrete for a side job but I watched and videotaped as they put a half a bag of concrete in one hole (mind you no mixing with water and I even asked if they needed it, and no rock added to the hole, just poured it in dry and shoved the post in and then stomped dirt in the hole around the post) then they would put 1 1/2 bag in another and so on which wasn't even the concrete that was supposed to be used to install the fence. This 2-day fence job has taken almost a month, we have tried contacting the company to get the issues resolved with some of the panels and such, but they have yet to return a call to us. They have even hung up on my husband as well. And well let’s just say until it passes inspection and I am a completely satisfied customer they will not be getting final payment. If anyone asks I would not recommend this company to anyone. I always say make sure you are home during a home improvement project and make sure you take videos and pictures to back you up. I will also be filing a complaint with the BBB also within the next couple days.

So about 3 years ago I purchased about 35 ft of 4 ft fence from these guys. I opted for one of the top tier types of wood Ozark something I believe, supposed to be some good long lasting wood. They came out for a site visit and told me everything was good to go. Fast forward to day of install and they send one guy maybe 20 years old to do the install in a beat up unmarked truck, probably due to the fact that this guy told me that he doesn't even work for them he just subs some work from them during the summer. He then explained to me that because the ground is giving him a hard time that they will need to charge me hundreds extra. Hey would have been nice to hear this possibility prior maybe durring the site inspection but whatever I just wanted it done. It then took him 3 days to install this tiny fence and he just showed up as he pleased over those three days. Current day I want to sell the house and about 15-20 of the slats are warped some pretty badly. So I call them and was told the warranty only covers bugs and they won't do anything about it. So there is no satisfaction guarantee, no warranty on the fence itself, and all this over a small portion of the fence. After looking at other negative reviews on here it's clear that this company does not care to keep their customers happy one bit after they have the check for the job in their hand. I mean I work at customers houses every day and have went way above And beyond to ensure my work is beyond reproach and that the customer couldn't be happier. I guess not everyone cares that much though. Save yourself the trouble there are cheaper better companies out there.

I have used these guys for years, but I'm sorry to report their poor customer service. I need a minor repair to one section of fence that was crushed by a tree in July. I called them and was told I would be called back in 4 to 8 weeks and someone would look and see what repairs were needed. I call again today and I'm told I need to sign a contact, sight unseen, for 800$ just to say hello. Then the actual repair would be 10 or 12 weeks from now. Who would agree to that? They have lost my business forever. Look elsewhere unless you like being treated like like dirt

Contracted this company in June 2018 [during busy season] and just had my fence installed late August 2018.
Bobby was the lead guy on the project and I couldn’t be more impressed! The temps were 95+ degrees and they were still out, showed up ready to work and did a great job.the fence looks exactly as it should!

Costs were commensurate with other companies due to the time of year I scheduled the work and customer service was excellent back at the office. Only company in the phone book that’s willing to back their work for 15 years. I don’t anticipate an issue, but if I do run into one, I’m confident they will square it away!

I’ve heard stories of fence jobs gone bad and I’m glad I contracted this company for the work!

We had the pleasure of interacting with many of the wonderful people at this establishment! And we couldn't be happier with the outcome! They come and installed a much needed new fence in less than 3 days. Everyone was extremely friendly and considerate! We will use them again in the future! And recommend them to others as well!

My company has done business with Great Lakes Fence Company for over 30 years. They are fantastic to work with!

From our first contact with the company to the final product, my husband and I were so pleased with the professionalism, kindness, and quality of work and materials! The prices were unbeatable given the high quality materials. We absolutely love our Great Lakes Fence and will recommend them without hesitation.