Hand and Stone Massage and Facial Spa, Toledo OH

I wasn't properly greeted over the phone. And one of the receptionists was very rude. She didn't want to answer a question i had. She was rushing me talking about do I want it or not. And then she hung up on me. I felt that was very foul. And this type of attitude shouldn't be allowed in the work force. If you don't like your job. Don't go to work. That was very unnecessary.

Serenity was absolutely amazing! Sis, definitely understood the assignment! I will be purchasing a membership!

This appointment was a joy for me. Staff was wonderful. Massage was refreshing. The area for services was quiet and comfortable.

An expensive disappointment. $80 for 45 minute massage. Showed up 15 minutes prior to appointment, waited in lobby, was finally greeted by therapist after appointment time (7pm) by time consultation and preparation took place well over 10 minutes have passed original appointment time. The massage and therapist were good, as well as setting and clean facility. However massage was over at 7: 56. Was lucky to get 45 minutes of massage. There are a lot better options in the area for a full 60 or even 90 minute massage for the money. Would not come back based on value.

If I could give no stars I would. I scheduled for a friend on 2/13. I have gotten friends gift cards/massages before and was given an actual gift card. This time the person at desk stated my card was on file and would be charged after services. My friend cancelled due to being sick and later testing positive for Covid. I didn’t think anything of it until I received bank alert this placed charged my card. I have left several messages to speak to a manager to no avail. I was never told my card would be charged if person cancelled. Also no one who answers the phone knows where the corporate office is located. But I have located on my own and will reach out. I’m sure they have cameras and I would like them reviewed on day I was in to verify the person at the desk never spoke of this policy.
Update: 8 months later still no response. This place is marketing under a new name. But is still same horrible place.

The massage itself was great. It almost put me into a dream state.

My only disappointment was that I arrived early to fill out forms, however another patron spent several minutes at the desk figuring out payments and future appointments and I didn’t receive those forms until that was resolved. So I didn’t get back and on the table until 15 after my appointment and then only received 45 minutes of my 1 hour massage.

I have been coming here for years, I love the massage therapy I receive here and I will continue to do business here as long as things don't change.

Booking was a fast and easy service! I was able to get a reservation for a party of the the same day. Also, the massage parlor was relaxing, clean, and VERY welcoming. Wonderful pricing for first time visitors too. Definitely trying to come back for another session.

This place has gone to hell this past spring, my wife had a terrible experience. The floor was sticky and her therapist had an odor.

Leianne is the best the massage I think I would encounter. Nice, informative, and very relaxing will be booking again soon.

I got a gift card for my daughter to get a deep tissue massage. She said she loved it and will be going again.

I've had really wonderful massages here, and it's a convenient location. Been going for months and have always had a great experience. It's right next door to Rick's City Diner.

If you need a great spa day this place is it! Serenity gave me a great message and made sure I was comfortable the entire time.

Taylor did my facial, she was equally sweet and gave me tips afterwards to keep my skin clear and glowing!

I cannot wait for my next booking!

The last massage I had there the girl took my hair out of the Pony tail and braided it instead of massage my scalp

If you get a chance to see Olivia, do it. The woman is a miracle worker on my muscle spasms! She is attentive and makes sure you have the best experience.