HarmonyCares Medical Group, Columbus OH

VPA has truly been there in time of need for my dear mother. After one visit from Dr. Varner my mother received emergency xrays, friendly nurse care, prompt prescription needs, and routine home visits. Billing has been my only issue, they need an update. The web portal doesn't allow you to pay online, which is very inconvenient for us. Not sure how well their services would be for someone without an advocate/caregiver to assist. So far, so decent.

Husband tried to use and they were very unorganized and uncaring. He had 4 major surgeries (knee replacement, abdominal, major back surgery and leg amputation). He's diabetic, with DMD, asthma and Parkinson. I too am disabled and we have no one else to help.
Never explained when we signed up how they do things. We get a call saying they will be here next day. I called and explained situation. They resescheduled for next day. I had cluster migraine and tried to explain. Needed afternoon. At this point they said they couldn't schedule appointments. I told them we could try to keep appointment.
Next morning Dr. Verner calls at 8: 30 and tells me that after 3 cancels we will be kicked out.
When I tried to list complaints was hung up on 2x.
Totally uncaring.

They take on too many patients to be able to take adequate care of your loved one. If you don’t have access to the patient portal and someone medical in your family that can advocate for the patient; please use caution.