Heins Jewelers, Reynoldsburg OH

This store has been incredible with an amazing staff that are very welcoming and eager to help you, I've took quite a few watches over here to have fixed and time and time again they do a fantastic job! Never disappointed at Heinz Jewelers! Highly HIGHLY reccomended!

Jody was personable and extremely helpful! I had a diamond appraised and she took great care with my jewelry. Also good for watch batteries and repairs.

For some reason, the employees of this store think they are above the law. They are not wearing face coverings, as mandated by the State of Ohio. When I asked why, I was told their boss said they didn’t have to. He was not there. They said I didn’t have to wear a mask either. Which means not only are they not following the mandate, they aren’t requiring their customers to either. I insisted the woman waiting on me put a mask on before I paid for my jewelry that was being repaired. We have used this jeweler many times over the years, but I don’t plan to go back. They were rude and certainly not concerned for the safety of their customers.

Excellent customer service, very friendly and helpful, loved everything. Most recommend gold store for sure!

I love this place I have taken two expensive watches they fixed them at a very great price also bought some stuff at a great price I have also sold some of my gold I didn’t use and got good money for it and the lady there is very friendly and nice

Horrible customer service. No wonder evertime I came in here the place is dead with no customer, ever. They swaped a battery and when I got home I notice the the seconds hand had come off. I brought it back to them and they refused to fix it. Go somewhere else for your jewelry or watch repair needs, even a basic one as a battery change.

Very poor customer service! Gentleman repairing my watch was rude! First off, he directed me to get off my cell phone.no cell phones allowed policy while in the store. Then he proceeds to tell me that he is NOT responsible for any scratches that could happen to my watch during repair. Really? I will NEVER go back to this place again and I highly recommend no one else patronizes this establishment. Honestly, I am not sure how they are still open after all these years with the low level of customer service they provide. Don't waste your time going to this store. There are other places that want your business and will treat you with the respect you deserve.

David has been very generous with both my mother and my grandmother over the years. He has taken very good care of them, from helping fix a watchband on something of sentimental value only to Jody helping guide my mother to selections that give her the most quality for her money. My mother will swear by their layaway plan!

I've been struggling to get a very sentimental watch to work and Heins Jewelers have made me feel taken care of every step of the way!

Staff was not friendly. I took I diamond ring in there for appraisal. They appraised it for $158. I took the ring to a family owned jeweler and it was appraised correctly at $1800. Do not trust these people.

Store owner was able to salvage a botched watch bracelet sizing job from the local retailer where the watch was purchased. I waited over an hour for the retailer to fail and this gentleman had the watch bracelet fixed within minutes, highly recommend!

Highly dissatisfied with my recent visit. I had a cheapish ring that a gem fell out. They charged me to put a new gem in and it fell out 2 days later. Took it to another jeweler and they told me that if they fixed it the gem would fall out again bc there was nothing to hold it in. They did not inform me of this at the time. I had another ring sized and when I got it back it looked like it was not cleaned or polished. I also brought some other rings in to be cleaned and as I was telling the man what stones they were he acted like I was absolutely clueless and had no idea what I was talking about, then said “well since I don’t know what gems these are and I can’t put them in the cleaner. ” I was stunned because I had just got done telling him what they were. Customer service is very poor here and they treat you like you have no clue what you jewelry is or made of. Will definitely not be going back!

Not friendly. Felt like a bother more than a customer. Would not reccomend. I'll take my watch to Fossil and drive an extra half hour next time I need work done.

David was amazing. He helped put my husband's watch together when no one else could. Thank you so much david