Hertz Car Rental - Toledo - Sylvania HLE

Went to this location to pick up a vehicle that had been reserved. When I got there they were closed. I double checked to make sure I didn't get there at the wrong time and I was correct. It was 5pm and the doors were locked even though their business hours stated 8am - 6pm. Because of this I missed Thanksgiving with my family. I contacted Hertz corporate customer support and they pretty much told me that I was out of luck and needed to call this location back during normal business hours. They also informed me that there was no car available.

I will never use Hertz again because of this and urge you to do the same. If there were an option to leave zero stars I would have done this.

Waited inside for a hour with one unhappy customer in front of me. Then was told they didnt have any cars even though i had reserved one. I asked if i should call before i come and Cadens response was "you can but noone will probably answer". Never coming here again

Rented from here and got a decent price and the front desk process with Darla went smooth. She was helpful and understanding that I needed a certain type of vehicle to work with my disabilities. Recommend this location!

Arrived to pick up my vehicle only to be told my form of payment isn't accepted because there's no actual physical location, all banking is done online. This is absolutely ridiculous to me considering most banking is moving in this direction.

Called to try and get a car reserved. Wasn't able to get the car reserved. Customer service on the phone was terrible. Will not suggest anyone use this company to rent any cars.

Hours online are incorrect. There is no other associated rental company nearby. Very inconvenient. Service operators do not care.

The best I wish I knew the managers name she really saved me time, money and stress. I would go there again for sure. If it wasn't for her integrity I could be other wise having big issues. Hertz employees should follow protocol and document car conditions with pictures. No excuses. This manager at this store is going places in life I guarantee you that. Principles are the best guide. Go to hertz on n. Reynolds Toledo Ohio. I tell the mgr the guy with the truck rental issue said keep that profile never change it and I will see you at the top. D. F.

Says they are open but can't get a local agent on the phone for nothing worst company ever. Gladly taking my. Business elsewhere. Don't waste your time with this company when they feel they are to good to talk to customers

Just booked a rental through AAA.as I was calling them to confirm it I decided to look at the reviews. Y’all all are truly right, glad I looked. And glad I called cause we need our car tomorrow and if I can’t talk to someone today then I don’t want it from y’all at all.

Btw no one answered the phone. If y’all see people complaining about no one answering the phone at least try to get that straightened out. What kind of business doesn’t answer a phone call?

I don’t know but I’m not booking here. Thanks for NOT answering today. I’ll cancel and book somewhere else. I don’t have time for this type of stuff.

They hang up on you after waiting and being tansferred. Staff is extremely unhelpful. They expect you to professionally clean the vehicle before returning it! No smoke/mess, they just are lazy and want to not do a touch up with cleaning between customers. I would recommend renting from another facility.

We were charged more then we were quoted online, where we made the reservations.
Staff was friendly.

500 dollar sercurity deposit + a soft credit check. For people who are trying to move forward this isn't a good thing. Any credit check hurts your credit score. NO HELP

Worst service to try and drop off a rental. Took a few hours to finally get a rental sitting in a small cramped waiting area in another business, which was very limited in choices. Said there was a time difference, which there was NOT, so rental had to be turned in earlier than 24 hours. The drop off was NOT where it said it was. To call and talk to a person was impossible. The rental stunk so bad of smoke, I had to ride with my windows partially opened to avoid the stench (temperature in low 50s). Never rented a car before, but will do my best to never go through this experience again. Motor went out in turbo truck, so had no choice but to rent a vehicle to get back home over 6 hours away

This location would not honor the reservation I made on Expedia. I also paid Hertz for vehicle insurance upfront and this location would not accept the insurance; stating I had to purchase vehicle insurance directly from each Hertz location. I cancelled the rental. Hertz refused to issue a refund for the insurance although they clearly state no fees for cancellation. So Hertz as a company also gets 1 star from me.

I have rented from Hertz twice in the past six months, both for vacation trips, and have had no problems whatsoever with the process. All staff were extremely helpful, and had absolutely no problems with pick-up or drop off. I will definitely rent from them for my next trip.

The staff here were super helpful and friendly. The car was super clean and nice for our trip. Would definitely rent from here again.