Hertz Car Rental - Delaware - Columbus Pike HLE

I have got to rave about my experience yesterday with hertz. I was in an accident that left my car totaled and me fighting to get a rental car with the at fault party's insurance. They set me up with enterprise who very candidly told me they could not help me cause they had no cars!? What!?

I called hertz and Brandon was soooooo helpful. He offered to pick me us since I was without a vehicle. When he got to my house I knew I was going to be cutting it close on time at being able to make it back with the rental in order to pick my kids up from school. I explained my situation and Brandon went with me to the school to pick up my kids before taking me to get the rental car so that I would be confident we made it on time. AMAZING!

He then drove my whole family over to the rental car and checked us out in about 10 mins tops with a nicer car than I expected. All in all I feel like I got level 10 service and will shout their praise from the rooftops. This was an example of wonderful customer service and I will be back!

Dropped car off Sunday, due back Monday. Couldn't find a droppoff so took the key back the next day at 12 since they'reclosed on the weekend. Said because they didn't have a key they had to charge me an extra day. Apparently the dropoff location ended up being a slot of the toyotta service and repair door that has no markings refering to Hertz.

This place in entirety is a joke; the office, the manager (Amber), the (non-existent) professionalism. Their favorite thing to do is give you a blank stare. It is not my job as the customer to know more about renting a car than they do.
I called a week in advanced asking if there was availability and for a quote. I was clear about being a “young renter” (under 25) and understanding that there would be a fee for such circumstance. A gentleman gave me a quote both per day and for the duration of my requested rental. I double checked verbally with him that it included all fees, stating again that I was under 25.
Fast forward to the day of my pickup and, in person and stating that I am under 25, I again ask the woman before continuing through the process for the quote. It was the same as previously given and I proceeded. We go through all the paper work and she takes my card to charge it. I (after reading the previous reviews and being a bit wary) step around her desk to where I can see the computer screen. The price she is about to swipe my card for is 25% higher than what I had been quoted three times now. When I ask “why? ” she literally says “oh, you’re right, I don’t know”. She then inquired to the “manger” who tells me it is because I am a young renter and there is a fee for that. Am I going crazy or did I not double check that the quote included all fees (particularly that one) THREE SEPARATE times. Bringing this up I get nothing but blank stares. No offer to do anything about it, no conversation on why all of my careful conversations before had been for nothing, just stares. Later, they basically declare they did not want to do business with me.

This location is making Byers Toyota look bad as a whole. All I can say is beware.

Excellent people relations! I had a car reserved at Enterprise in Marion, only to be told the day of pick- up that they really didn’t have anything. Hertz was fantastic to not only have a nice vehicle, but worked with me to upgrade to something nicer for a few dollars more.

Car was dirty inside and out. Scratches to paint expected. What appeared to be coffee splashed on the interior roof and some unknown yellow substance on the backs of the seat was questionable to if it had ever been cleaned. The car smelled sickening, as if it was heavily smoked in and then someone doused the car in heavy but cheap perfume. Despite airing car out, had to drive windows open for entirety of rental time.

Radio was set to deafening level when first getting into the car and speakers sounds blown out.

Vehicle had no wiper fluid, indicating no vehicle maintenance or wellness inspection completed between users. Car dealership was kind enough to refill as location had no fluid on site.

Employee on hand not receptive or acknowledging status of vehicles interior condition when car returned.

Informed dealership that arranged the rental that my patronage for service and repairs would be terminated if asked to get another vehicle from this entity.

Horrible customer service
The girl at the counter was so rude
Wanted to charge fees that were never told at
time of reservation
When I told her I arrived by Uber she could care less about my ability to get back home. "Have a nice day" she said as I walked out the door with no way home. She was so rude and disrespectful she never once told me about the $500 security deposit that would be placed on my card for 15 days even though I spoke to her three times that morning to make sure I had everything I needed before arriving.

Hertz/Westerville in Byers Toyota provided excellent customer service, kind staff, and an excellent car to drive. I appreciate their hard work and guidance through securing a rental car. I highly recommend this location.