Hibachi Japan, Cuyahoga Falls OH

Third time eating here. Worst visit ever. We where at the restaurant from 7 to after 10. Took over 2 hrs after being seated to have our food prepared. Tried to talk to a manager and he never even apologized. Will never return.

Over 2 and half hour wait for a table if u didnt call ahead. Heres a hint hibachi. You need another location! Or reservations instead of your call ahead thing you do. I wont be back until i can knowingly walk in and be seated or guaranteed a reservation by calling. Either add more room, take real reservations or open up another location besides this one. My date was very disappointed bc he wanted to take me here. When we arrive we are told 2.5 hr wait bc we did not call ahead. But calling ahead doesnt mean you get seated right away. They just put you on their list for a table. Its just dumb idea all together. Obviously we left and spent our 150 elsewhere on a meal that was good as well. Who waits 2.5hrs for table? You couldve at least put a sign up out front to save us tha hastle of parking.

This place I always remembered being highly satisfying! When we went Monday August 16th for myself & my sons birthday for dinner it was awful! The place had tons of flies flying around the waiting room area which is not appetizing or inviting. We then were seated & it took almost an hour & a half until our chef finally came out.the floors were sticky. The tables felt sticky. I then ordered scallops which were disgusting.they had some type of gritty stuff in them & I'm assuming because they weren't washed properly! I was extremely dissatisfied with our visit and we spent over $200

This was such a disappointing experience. We got there a few minutes after they opened for dinner. Everything seemed dirty, floor was sticky, all the glass looked like noone had cleaned it in days, and the hosts had no greeting, and seemed completely malcontent with our presence (we were the only ones there waiting). I went to use the restroom while we waited to get seated, that also was disappointingly dirty. We ended up leaving after waiting about ten minutes. Based on the lack of cleanliness in the front, I had a terrible feeling about the actual kitchen and dining room.

The manager, Brian, of this restaurant is a class act. Had some concerns with the timeline of food coming out because of the short staff related to COVID. The manager treated us with compassion and fairness during our time. We will be back as the hibachi was delicious.

Very busy and loud when we arrived, but our waiter, Kaleb, and our cook (did not catch his name) were AWESOME! Kaleb really went out of his way to be super friendly and attentive and our cook made my friend's birthday extra special. The filet mignon in particular was something I've never had at habachi and it was delicious. Thanks for the awesome dinner:)

The service was very friendly the hibachi chicken was a little dry and they don't use garlic butter which was disappointing for me. The pineapple sorbet was great!

This restaurant would operate smoother if they only accept call ahead seating. Call ahead seating was 45/60min wait and walk ins waited over 2hrs. The employees, they were professional and friendly and possibly understaffed.

We arrived at 7: 30 (call ahead). We were not seated until 8: 45 and it was after 11 when we left.

Food was good and the drinks were strong (no complaints).

Be prepared to wait.

Thr cook Not as entertaining as last time. And the food gave me explosive diarrhea that last more than 24 hours even with medicine. Not a good experience.

It was awesome.we had a lot of fun.the only complaint I had.is the lobby needs cleaned.but I also know they are short staffed.but we really had a nice time.

This place is a lot better than it used to be. They now make the fried rice on the grill in front of you. However their sushi rolls are smaller than the Hibachi Japan in Aurora. But I have heard that one has gone down hill lately. This is now our preferred location.

The food is always good and it's a fun dining experience. I'm gluten free so I appreciate that they make my food separately to keep me safe. Just be sure to plan on being there for quite a while.

Sadly the entire place just felt sticky and so dirty. The bathroom didn’t look cleaned all day and had a huge leak all over the floor that no one did anything about after telling them. I asked for a small bowl for soy sauce and the server said he doesn’t think they have any clean dishes. Really!? !? My kids love the idea of the place but I don’t think we’ll go back. Disappointing because we’ve enjoyed it in the past. The chef that did our food was very nice though.

We had arrived at 5: 30 with a group of four. There was currently only two people waiting for a table and we were told it was going to be a short wait. More people started to arrive and continued to be taken to a table, as we sat waiting in the lobby. Eventually 45 minutes of waiting had passed and 6 different groups who came in after us were seated. We asked the hostess how much longer and she said “it’s looking like 45 minutes to an hour” now we are furiously as we had been waiting on the incompetent staff for almost an hour so we just left and went down the road to crave where we were seated immediately! Not only is the wait staff unprepared, you can’t or call ahead, they are rude and can’t pronounce names correctly. While we were there we even observed the white hostess erase the name of a black customer waiting and put a question mark because she couldn’t figure out how to pronounce it! Never coming back here again.

This used to be a nice restaurant! Ordered the meal for 2 and a chicken and shrimp meal to go! They said 1 hour it was 1 1/2! Then i look in my bag i only have 2 meals.called and spoke with the manager he basically said he can refund me or leave a gift card…horrible experience and customer service won’t b going back

Excellent service, our waiter was very nice and efficient. Food was ok, we had a party of 12 and we all felt like we've had better hibachi and sushi. Clean and pleasant atmosphere.