HMC Hospice of Medina County

The building is beautiful inside and out. Clean and well maintained. 5 stars is not enough, it is the staff that makes this place Rockstar Status. Compassionate, polite, knowledgeable, and above all understanding. My father was treated with the upmost respect and care during this trying time for my family. Not only are the care givers for the sick but I realized they are here for the family as well. It takes a special kind of person to take Hospice as their career choice. They exceeded my expectations. I will always be thankful that we chose this Hospice.

My mother entered the facility on January 9th. Her bloodwork showed liver failure and the Nurse Practitioner, Michael, thought she'd have about two weeks to live. Her brother came to visit on January 12 and she had a two-day rally of energy. On Friday, January 13th we were advised that our mother couldn't stay. Michael gave us a condescending lecture on the rules of medicare, but we assured him self-pay was no problem. Still, we were told we needed a nursing home. He said the facility had only 17 beds. "Maybe if we were a facility of 40 beds, " he said.
So instead of spending Monday with our mother, we spent the day vetting nursing homes. Our mother was terrified that in her frail condition she might have to move somewhere. Over the weekend, her condition declined. She stopped eating and drinking. We met again with Michael on Monday afternoon, and he was rude, condescending and dismissive. When I asked a question, he put his hand up to my face to silence me. He quizzed my sister on the discussion from Friday, as if she were a child. Our mother died Wednesday morning, and we had never been given any explanation of why we were sent on a goose chase instead of holding mom's hand. When she died, the facility had 8 open beds. The nursing care is phenomenal, and the nurses were outraged at the thought of our mother being moved. But the administration in this facility is very poor. The amount of stress this added to our grief is unconscionable.