Holiday Inn Columbus Dwtn-Capitol Square, an IHG Hotel

I came down for my disabled 9 year old to be seen by nationwide children’s hospital for a few appointments and while staying here I had his (my 9 year olds) locked medicine bag stolen out of our room! Front desk appeared to be unbothered and didn’t seem to care at all. Room wasn’t clean and saw multiple people have to come down and ask for toilet paper & tissues right after checking in. Other than being cheap this place is a complete joke. Sorry for anyone else this happens to, STAFF DOESN’T CARE AT ALL!

The room was nice. It shows it includes free breakfast bar, but it doesn't. Paying $10.00 for French toast and $3.50 for juice seems outrageous. The hotel also has pictures of the breakfast bar on there website, which is wrong

Found someone's shirt stuffed behind my pillow. The clean out for the bathtub was open with cap laying in a pile of rusty grime and dirt. I ignored those issues but when I got back from dinner I noticed the remote was missing. Went down to the front desk for a replacement and was told that the night staff did not have access to the room with the remotes. She had to change my room just so I could watch TV in bed. Found someone's makeup laying next to the night stand.
Hate to complain and I don't expect rooms to be spotless but removing personal items and providing a remote is pretty basic.

Had to pay for breakfast at the restaurant and no bacon btw.
Overall pretty disappointed with IHG for this experience. Usually Holiday Inn does better than that.

Rude woman at the front desk. Asked to speak to her rude manager. Was denied checking over ID. Called to reverse the charges, told me she'd have a manager call me. Never got a callback.

The sheets were very dirty first off. My room smelled of cigarettes. My room was poorly cleaned I stayed about a couple weeks ago I stayed 3 nights which cost me 680$ which is terrible. I was tired and the only thing they had was small snacks I got 3 things that cost 15$? ! I was yelled at by 2 housekeeping employees. Just a waste of money and bad management I told them I found 2 bed bugs and I would like a refund so I could stay somewhere else all I got was a “free breakfast” slip I asked for housekeeping twice before I finally got some one (my last day as I were leaving) DO NOT WASTE YOUR MONEY HERE

DO NOT WASTE MONEY! For 1 night it was 376$ I checked in No towels, No wash cloths, Not even a tv remote. It smelled bad of cigarettes I immediately found a blood stain on the pillow cases. I demanded a refund they said they couldn’t do that so I showed evidence to their main boss that came in earlier that morning I went to a different place Please it’s not worth it.

The worst hotel I've ever stayed in, made a request for cleaning, but for three days no one came, the manager said that this is not his department, I do not advise staying here

My partner and I were in downtown Columbus for a comedy event at Palace Theatre. The location from the hotel was the reason for our book (3 min drive) (10 min walk) we made it safely there and back to hotel.

The bar wasn’t opened and there was no hot breakfast.

The room was cleaned… after I cleaned it. I was a executive room inspector at the most prestigious hotel, so I’m kinda hard to pleased with housekeeping.

The toilet was still dirty around the bowl and floor, the tub was dirty. There were hair oil stains on the pillowcases and sheets. Parking is $12/day (hence why we walked all of downtown)

Rooms are ok. Somewhat dirty and some paint peeling, which in my opinion shouldn't be happening when you're paying 250 a night. I don't know that I would say there again. But the room was quiet, the curtains made it nice and dark, and we really didn't hear anything all night. The pool was too cold to enjoy. If they are going to have a pool they should heat it enough that you can actually use it and enjoy it.

Nice clean room. Quiet but can hear some hall traffic. Daytime front desk seemed kind of annoyed to deal with guests (2 stars). Night time desk was fantastic (5 stars). Hot breakfast was available to purchase but would close due to lack of staff at a whim (2 stars). Waiters were great though (4 stars). In downtown area, close to all event locations.

Arrived and asked the desk clerk about the reviews online regarding bedbugs. She stated that they did not have bedbugs. Those reviews are only from angry customers. I then went up to my room and took pictures of my findings. I then went downstairs, and the csa called the manager, who gave me another room. I found bedbugs again. I took pictures again. The maintenance man went to check the first room after I showed him the pictures. He didn't want to see the pictures from the second room. He said he'd check it. I asked the manager when I came back down to check out what they would do about the bedbugs, and he said they would spray. Even worse, they said that I mistook seams for bedbugs! Omg! No way! Photos of the " seams" here:

Staff was friendly.breakfast was very good.lobby is nice.rooms need a lot of work and updates.electric plugs on lamp bases in room did not work.bathrooms too small

I stayed here at this hotel for 4 nights. My room was clean upon arrival but never cleaned again during my stay. Parking was $12 per night for guests. No free breakfast. Also TV was dated in the room.

The ladies on the front did not make me feel welcome while checking in, they made me feel very uncomfortable, Front desk employees are very rude, unfriendly and unprofessional.

The whole hotel needs remodeling, it was made in 1980's and it looks it. Times have changed and so have hotel design.

It was the most affordable hotel closest to vine Street without taking the highway. It is a nice and quiet hotel and I wanted to give it a 5 star but the TV in the room on the 8th floor is probably at 32 inch TV if not less! For a room, almost perfect. That TV size ruined it.
No USB port charger anywhere in the room (this might be asking for too much. Lol)

Breakfast wasn't the typical buffet mass produced. They had a menu and it was one drink per Breakfast which I found disappointing.

Also for someone trying to beat the bad weather, waiting to be served was slightly nerve-wracking but it was worth the wait. Even for the hurry to go order. It was a sandwich very very well done!

Staff was cool.

Good location and nice interior-those are the only things saving this place.

Their wifi is a single public network. With no alternatives. That caused my company's internet security system to freak out and I almost wasn't able to work. Their workout room is the worst I've seen of any hotel ever, and that's really saying something. Hotel rooms don't have a lot of spare outlets for charging devices. Burger Theory also isn't open for lunch.

Booked a room for new years weekend, so i can come visit my children. I used kayak to book my room. Everything appears to be good on my end but after reading some of these reviews, i thought it would be best to call the hotel to get confirmation.
When i call the number, i get a busy signal then a recording telling me that the number isnt in service. Doesnt seem like a good way to do business. How is anybody supposed to get ahold of this place?

I had a very bad experience with the Columbus, OH, Holiday Inn Downtown, 175 E. Town St. I will never stay or suggest to anyone I know to lodge at this location.

This is my story. Before checking in, I asked the front desk attendant if the hotel still had stairs to access their second floor. I explained then that my wife is severely claustrophobic and could not take the elevator to any floor. The attendant said I could use the outside stairwell to get upstairs. However, no such door or stairwell existed for guests. Previously my wife and I could use a stairwell from the laundry room when we stayed at this same location. When we could not find access to our room, I asked for a refund. Guest Care Manager, Emma Lennemann, the person responsible for customer relationships would not refund the transaction made only moments before. I contacted the Customer Relationship corporate office for Holiday Inn, with my issues and I’m still waiting for their response. I have been an IHG Gold Elite rewards member for several years, and typically in the past, we have been very satisfied with our stay at the Holiday Inn. I hope this is an isolated incident, and at some point, I will receive my $175.00 refund for a room my wife and I did not stay in. But until then the Holiday Inn Downtown, 175 E. Town St. Columbus, OH, I would suggest the location revisit the importance of customer relationships and the negative effects of social media and one disgruntled customer.

Dislikes: Floor 9 is outdated and needs remodeled. Room 913 needs a new bed. Room 913 could have been cleaned better.

Likes: Gated Parking and Location. Friendly Desk Staff. Location was convenient.