Home2 Suites by Hilton Troy

Would have rated 5 stars but the accusatory manager regarding my late check-out request was really annoying.

I chose this hotel specifically because they have EV chargers. The chargers state that they will work only for hotel guests. I arrived after midnight, checked in and let the hotel know to turn on the charger for me. Neither non-Tesla charger was functional. Very disappointing. Had I known I would have picked a different hotel.

Do not stay here. The first room was flooded and the front desk told me this was normal from the fridge defrosting and suggested sending more towels to the room to soak it up. After deliberation, I was finally given another room. Unfortunately, when I woke up, I had bumps on my arms and found bed bugs on the bed sheets and couch. The staff seemed underwhelmed when told about this and offered no solution other than an apology, for bed bugs! Stay away from this place.

A great place featuring large, well appointed rooms in a good location with a dedicated and friendly staff.

WORST hotel experience of my life! I have never been treated so poorly by a stranger and this was the front desk worker *who works in customer service*. After he was nasty with me I ask him to please not speak to me like that… I had my 3 young children with me. My little boy started crying. He told me to get out of the hotel or he was calling the police. Absolutely insanity! I will NEVER stay at a home2 suites!

I reserved a room checked in everything was fine until later in the night I just gotten out off the shower laying on the bed and I hear the door open I jumped up and there were 2 ppl standing at the doorway I yelled get out thank god they did I was alone and female turns out I was given the wrong room number when I checked in front desk was very rude very unprofessional made to fill like it was my fault went and sat in my car decided to go back to my room this place isn’t cheap front desk watched me walk by knowing dam well she deactivated my room key so I had to go back downstairs and talk to her this all happened after midnight needless to say never got no sleep very very unprofessional and unsafe

Amazing hotel for a quick overnight stop on our road trip. Right off if I-75- easy to find. Cleanest hotel we’ve ever stayed in. Great pool for our kids to get some energy out after being trapped in the car traveling all day. Staff was exceptionally friendly. Breakfast was yummy! We will definitely be booking at Home2 suites again. Thank you for the wonderful stay

The night manager, who I’m sorry to have forgotten his name, makes our stays most pleasant. Very pleasant, service and a great property.

I travel often and have stayed at many Hotels. This Hotel was a Great Experience. Staff friendly, Hotel clean, Hot coffee and quiet. Excellent.

Needs to be cleaner in restrooms. You get what you pay for. Dirty pillows, and most likely matress. The shop had no water to purchase

Great people up in front desk, clean rooms, clean gym and laundry room. Breakfast to 9 am, everything In walking distance. Great 5 stars overall!

Upon arrival front desk staff looked bored and half asleep. First room was dirty and we were moved to an equally dirty room but were exhausted so we just stayed. Breakfast was meh, sheets were stained.

Terrible service. Room was disgustingly dirty. Garbage in the garbage can, toilet had urine on it, dirty dishes in the dishwasher. The room was clearly not cleaned properly or at all. When I requested to move rooms the guy at the front desk said I'd been in there too long. It had been 30 minutes and all I did was unload the car. He was extremely rude. Began yelling at me in front on my young child. We ended up leaving the hotel. I reached out to the manager at the hotel and she blew me off. I spend ~150 nights a year in a hotel for work and this was by far the most jarring and negative experience I've had at a hotel.

Sheets don’t fit the bed. Really? It’s a hotel and the sheets don’t fit the bed. Refrigerator was not working when we arrived. Young man at the desk was good about helping with the fridge. Curb on left side of building is too high and dangerous. Worst Hilton experience in 35 years. Won’t ever be back.

The room was super clean, the staff was friendly, and the hotel is in a great location with plenty of options to eat or shop. I would stay here without hesitation if back in the area.

It's just like all the Home2 hotels. This one has a good location with many food and shopping options nearby

Very clean, great amenities and the surrounding area is lovely. Perfect stay for a local soccer tournament we were playing in.