Horizon Audio of Alliance

Awesome service. Everyone was so nice. Remote start works great on my Mazda cx5. Thank you

Great guys, hooked me up with my system and it all sounds great! Definitely recommend giving them your business over anyone else in the area. Got 2 12s installed and they sound perfect!

The guys at Horizon Audio are great. Friendly, knowledgable, and want to make you feel like you are part of the Horizon family. Had a remote start put in my daughters car and they got me in early and got everything done quick and professionally. I would highly recommend them for any of your auto needs.

I’ve done business with these guys plenty of times. Always treat me very professionally. Always super helpful, and make sure they get you right every time. Especially one worker, I believe his name was Scott? He’s the guy to go to.

They are never open, their phones are always off. The hook and busy What? There's no one there, what service ever?

Couldn't even hold a phone conversation with this guy. He just kept interrupting me constantly.

Great overall experience. Awesome car audio selection. Install was perfect. Scott knew what he was talking about. Thanks Scott!

All the guys are simply the best! Great attitudes, positive and funny! They went above and beyond for all the help I've needed! Can't thank them enough!

I will first state that I have been a store manager of a which involves customer services and sales. If you're looking for that at the Alliance Horizon Audio store please look elsewhere. As I needed a broken tail light replaced. I went into that location on 4/21/2023 and had them order me a set at exactly 1: 59PM. After doing some research online I called the minute they opened the next day (4/22/2023) to cancel the order. I had the unpleasantries of dealing with Faiz, which within seconds stating that the product had already shipped. He would then proceed to tell me that he would try to cancel the order, as if it had already shipped my $98 deposit wouldn't be refundable. As I didn't hear back from Faiz until 5/15/2023 when in which he called me to ask if I still wanted them to install the tail lights they ordered. Mind you, 3 weeks 3 days later. I then explained how I had already bought somewhere else and had my new ones installed for the same price as horizon would have charged. He then stated and I quote, " Well that's a shame cause now we are keeping your $98 deposit". That was fine with me due to his attitude and the condescending tone in his voicemails and calls. Horizon can kindly keep the $98 and lose all the potential future revenue that they may have gotten, not only with my truck but also the wife's jeep. I have utilized their services in the past and have loved the customer service that I've had with Scott and Tony, but now the cousin of the owner Faiz is there he's willing to lose all future profits for the store over $98, which is 1 hr of labor. It's harder to find new customers then it is to keep the great ones.

Scott and Tony r amazing they installed carbon wing carbon skirt and remote start radio and soon interior lighting I cant says enough about this shop I'm definitely hooked on there excellence. Thanks guys

Awesome employees as well as 10 star service. I would definitely recommend getting whatever service you need from these guys. They certainly know what they are doing. Backed by their 100% warranty on anything they do.

I had the guys put tint on my windows in my truck and they did a fantastic job. Highly recommend!