Hudec Dental, Cleveland OH

I tried to schedule an appointment for an emergency abscess extraction, and they hung up on me after taking all my information. Woman was rude and arrogant.

This place is a literal chop shop. I Had an infected tooth surgically pulled on the 12th, during this extraction i let him know that local anesthetics don’t normally work on me and ignored, while pulling the tooth (again infected and broken) i was crying telling him it hurt and I could feel it and he kept telling me “no you’re okay its just pressure”. I asked the oral surgeon to suture because of the location and he said “ no its okay”. The very next day i was in excruciating pain, I couldn’t talk or open my mouth without a horrid zinging pain and an extremely foul smell coming out. I called and the dr said it was normal and only after pleading did he send in a script for 5 tylonal-codeine pills. The pain and smell continued to get worse and i developed sores around the are. I just left the second appointment and explained everything and how it was EXTREMELY sensitive and painful, the doctor just kept saying okay okay, and then used his water tool to shoot cold water directly into the socket which broke me completely. Sobbing and in an immense amount of pain he left the room to tend to other patients stating that “I didn’t like the water”. When he came back in I asked again for him to be gentle and not poke directly into the socket. He used his finger for two seconds and told me that the pain was from my tongue probing the area (absolutely not. Because of the pain i was avoiding that area at all costs) and that it was healing up fine. Frustrated i got up and asked if it was infected, to which he replied no, I asked if it was dry socket, again he replied no and told me to rinse with water. I left and went to an emergency room immediately after. And what do i have, DRY SOCKET. It took the dentist TWO SECONDS to use a little mirror (which dr chuab dai DID NOT DO) and look into the extraction sight and see nothing but bone. He said it was a deep whole so theres no way dr dai could have seen it by having me lean back, BUT THAT IT SHOULD HAVE BEEN THOROUGHLY CHECKED INSIDE especially given my reaction to the water. I’m physically shaking im so angry never mind the seven days of excruciating pain. Two seconds to look thoroughly, two seconds is all it would have taken. But no. Not an ounce of empathy or helpfulness was given, it’s just how many patients can they get in and out all the while not LISTENING to the patient. Curt, arrogant, and callous. That is what you will get from here

Yes my time spent with Hudec dental was familiar and fundamental. I had a wonderful time at the dentist at Hudec

Dentist had covid but since I drove 2 hours get there the lady made mountains move to find someone else to accommodate me at a different location.

My daughter was in pain the dentist didn't give her no comfortably after digging all in her gums to take the tooth out that was broken in half all the way to her nerves. We will not be going back there.

Hudec is all 100% with me. I am happy with my sergeant, very compassionate and caring, as well as the dental assistance and also the secretary. Thanks for making my visit comfortable.

The oral surgeon Dr. Jia Chun Dai is amazing, he’s compassionate, attentive, and quick at his work. My issue is with the unprofessional desk worker, her last name is Freeman. Not only is prior communication for necessary documents to bring with nonexistent, she also overcomplicates everything on your end to make her work as easy as possible so low work ethic. If I provide you an email with all the information you need, why are you saying a picture front and back of the card will be more convenient? All the information that is on the card, and a little more was included and made very clear, even color coded in my email (and I even made a call to the insurance to get confirm and add extra contact information). To top it off, it was extremely rude and showed a lack of care when she was still trying to act as if the explicit email (containing only information and accurately labeled) was STILL confusing and TALK to me after I came out from extractions with literal gauze in my mouth I needed to keep pressure on as per surgeons instructions. I went home, looked for the card and turns out insurance did not give us physical cards just digital so the information in the email is entirely accurate and the only information necessary and made available to me. I truly was astounded by this behavior given that everyone else working in this office was professional, friendly, and did their jobs well.