Huntington Bank, Cuyahoga Falls OH

Be cautious withdrawing any money from the Huntington ATM on State Road. I did a withdrawal and never got my money but they took it out of my account. Now I’m waiting up to 10 business days for them to research the issue. Getting nothing but the run around with customer service. Very disappointed.

Poorly run and bad time management. I was passed in line by another customer for banker needs because they were in a suit and needed business assistance while I just needed a notary. Branch manager wasn’t able to help while I was there but somehow was able to drop everything to call me almost right after I left without being served. May benefit from preemptive customer service rather than waiting for a problem to pop up. Might just need new management in general.

I've never had a truly bad experience here, sure lines can be long but.it's a bank and you should know most Americans use banks so. Anyways, I love this bank they are always super friendly with me. A worker named Jim (I believe) even came to my car with an umbrella in the pouring rain to help me to the door. Best bankers I've had to deal with!

This USED to be a great bank named First Merit. Then they were bought by when I can only imagine is a glorified pay-day lender by the name of Huntington. Their entire business model is to collect fees over all else.

WARNING - THEY ARE NO LONGER FIRST MERIT!

Never go to this location because the staff is pretty rude. Went to cash a check at 12: 30 on a Saturday and the bank is already closed. Really? Noon on a Saturday when everyone is out running Errands the day after payday and you close at 12? Ignorant

I went inside this location 2 hours ago and the line was at the door due to only one teller at the time. This wasn't my issue. My issue was the manager coming out to tell everyone in line that the second teller will be available in a moment. I'm at the back by the door too but she never came to me. I'm thinking okay maybe she feel I heard her when telling the guy behind me. But she told each person behind him so now I'm feeling some kind of way.

The manager starts at the beginning of the line to ask what type of transactions the guy had to see if she could help if she could. He had checks the person behind did as well and the 4 other people after him. She wouldn't give me eye contact because she decided to look at the guy behind me and say "I see you also have checks". Now she couldn't see what type of transaction I had but walked backwards. I stepped to the left in her eye sight. She finally looks at me and ask what kind of transaction do I have. I told her all I wanted to do was turn in my rolled change for paper bills. I gave her my bank card and after she checked to make sure I had an account she came back to help me.

I'm not happy with my first time experience inside this branch. I go to their drive-up all the time, even before they moved from across the street. I just wish she had on her name tag.