Impact Credit Union, Clyde OH

My mother-in-law has been a customer for over 30 years. Here lately she made a few purchases online only to find out the "bank" cancelled her debit card stating it was "fraudulent activity". So they will not issue a new debit card because this has happened 3 times. She asked how she is supposed to know if a website it conducting fraudulent activity and the bank rep stated "I don't know". So he was asked how he knows if a website is conducting fraudulent activity and he stated "I don't know". Then he was asked, why the consumer is being penalized for something I have no control over. The customer service guy stated "you cant just keep getting debit cards issued over and over again". So they are implying that she is doing this on purpose.that doesn't even make any sense. End result is they don't care how long you have been a customer, and you better make sure whatever website you order from isn't conducting fraudulent activity. She will be changing banks, as we will be changing also. Oh and don't expect to get to be able to talk to, or get a call from the President, of course he is too busy for me. I don't contribute enough to be important.

Best used car loan rates around, very professional team. Called them to set up a auto deduct for my loan, they handled everything perfectly and quickly. I've called then twice and both times bet quick and helpful.

Tried to call the Clyde branch number to ask about a Notary Public service. A girl answered on the 8 th ring and I asked if it was the Clyde Branch she said no and she would call them and let me know. It was some answering service now why can’t they let ppl call the Clyde branch directly now? No more personal service I would say

Used to be a good place to do business but after becoming part of Impact not so much. Terrible customer service and forget about trying to get anyone to answer phone in a timely manner.