InterContinental Cleveland, an IHG Hotel

Convenient location for clinic visits and great service and great rooms and great French onion soup and kind room service

For the first time, very disappointed. I made reservation, and thought I had also reserved a recliner for the room as well. My brother was to have surgery, and did on the Monday. He has very bad arthritis, in his back and shoulders, sleeping in a bed has not happened for three years. Disappointed when we got to the hotel, and were told the recliners were spoken for, and I hand called early on the Sunday, and it do didn't seem to be a problem. Not happy. If one can make reservation for a room, for dinner, why not a recliner? Elizabeth Christy

Very friendly and nice service. Comfortable and very easily accessible to the main hospital. Nice hospitality and good rooms.

World-class hotel attached to the world-class Cleveland Clinic. High quality attention to detail in service, furnishings, construction, interior details, etc. Beautiful fresh flower arrangements throughout. Fantastic restaurant for anyone with a passion and appreciation of fine food. This is particularly amazing given the fact that the hospitality industry has such difficulty hiring and retaining staff at this time.

The Intercontinental Hotel went above and beyond my expectations for a luxury stay while here in Cleveland! All of the staff and crew were so welcoming and jovial, I really appreciated their service and attention to detail. The rooms were fresh & clean with bright, open spaces and a wonderful view of the city and University Circle area has many sights to see as a tourist visiting from out of state. Thank you so much IHG for having me for the weekend! I won't go to any other hotel from now on, this WAS the best place to relax and unwind after an eventful adventure throughout the city of Cleveland! 10/10

North Coast Cafe was extremely delicious. Although slightly expensive, the lunch was amazing. All three of us ordered the ancient grain bowl, which was delectable.

The staff has been amazing, stayed here during my husband surgery and ICU stay, went above and beyond to help me. Made me feel comfortable.

Over all good experience, very pricey but convient to the Clinic. Valet upset me when I went to pick up my bags I had checked, demanded my keys and made me feel like I was a liar, was not a fun experience.

I have stayed here each time we come to the Cleveland clinic. Normally I am very happy. This time I found most of the staff rude. Our room was not up to its normal clean standards.

We really enjoyed the hotel I can honestly say it is the cleanest Room I have ever stayed in I even checked behind the bed very impressive. We ate at the restaurant the food was excellent. We enjoyed brunch upstairs also excellent. The staff was very friendly and helpful we only had one smalle snaphu the bags containing are welcome gift for the wedding reception were never given to us unfortunately our names were not on the bags maybe that was part of the problem when we ask the staff about the bags they had no idea what we were talking about Unfortunately that caused a lot of confusion about where we when we were supposed to go when we were supposed to go and how we were supposed to go and unfortunately we missed the shuttle. It all worked out in the end and all in all I'm incredibly happy with our stay PS we also had one drink in the bar and found the staff very kind and courteous

We went for the sleep study. We told them that my husband/caregiver was coming with me. They booked us for. One bedroom suite which we found out he was not allowed to use the bed also so he had to use the pullout sofa. Our bed at home is about 15 years old and the pullout sofa was by far worse. The mattress was thin and he cut his leg on part of the metal. We had to call the front desk twice to get blankets as the first time they brought him a really old tattered and itchy green blanket. We had to make the pullout sofa and there was no fitted sheet so we made do with hospital corners. We found out they could have given us a two bed suite if "we had called". Which I did call and confirm multiple times because I didn't want to get there and be told he couldn't stay. We got to the hotel early as we were coming from almost an hour away and not certain about traffic. We were told there was a restaurant down stairs and we could make use of it. We ordered wings and the steak. When the steak finally got to us, mine was overcooked so my husband switched his with me. There was also a kale salad. It tasted funny but I had already taken a forkful so finished what was in my mouth. My husband tasted his by trying a leaf. I don't know for certain which part of the meal did it but I am thinking the kale salad and right after I got hooked up to the machines all hell broke loose. I got a fever and was vomiting violently all night. Worst of they got it on camera ad I was there for a sleep study! I had some medicine on me and the doctor kept giving me water so that was good. Worst time ever. We were told we had to leave by 8am the next morning which was very difficult.

Great room service and valet! Definitely a nice location given it's on Cleveland Clinic's campus. We truly enjoyed our stay and look forward to future visits. Bonus.room and bathroom were nice and clean!

This is where you cone if you wa t to have a positive relaxing time before or after surgery at cleveland clinic staff so friendly and professional

Seriously a perfect place to stay in conjunction with medical services at The Cleveland Clinic. Staff is amazing, caring, knowledgeable and helpful. It's a beautiful facility w/gift shop, Cafe, restaurant & valet parking. The skyway walkway gets us wherever we need to be on all directions.

This place went above and beyond for my grandmother. We requested a handicapped room for her wheelchair, but found that the bed was extremely high for her. Someone came in immediately and dismantled it while we went to dinner. The staff is super friendly, kind, and helpful. It’s a very short and convenient walk over the skyway from the hotel to the hospital. The rooms and general areas were clean, large and welcoming. We will stay here each time we come to Cleveland.

Very, very nice hotel. There's something about it that looks very old but everything is modern. So far the staff have been very nice to deal with & I don't imagine that will change in the morning. I would highly recommend this hotel.

The hotel is very nice amenities etc. The valets could stand a few customer service classes like a semesters worth, that also seems to be the need with valets at the Crile bldg. (A) and the main entrance for the hospital. Some are rude and have negative attitudes and come across as if they don't want to br bothered.

The hotel was very clean and the decor was lovely. The staff was friendly and made us feel very welcome. Be aware this location is connect to the Cleveland clinic. We didn't take that into account and heard helicopters and ambulances through the night. It was really mild concern, but worth noting. Some of the views were quite nice.the food was top notch. We ordered room service late in the evening but the food was fresh, hot and absolutely delicious. Breakfast was equally tasty and pleasantly calm at the club level lounge.
The only really problem we had was the bed. It had a hard spot at about hip level for me, and it was fairly uncomfortable. But it was clean.

Was here for the Cleveland Clinic COVID Vaccine. Place was very clean, quiet & staff was very polite. Wouldn't expect less from an Intercontinental Hotel. Only problem I saw during this visit was no real handicap bathrooms on the 3rd floor.