J & J Nail Spa, Englewood OH

I called in at 10am and they took me right away for a dip manicure and gel pedicure. The lady took her time and ensured that my nails were good and even joked around with each other. Took about 2 hours and absolutely love my nails! For both dip manicure and pedi was $96.53 with taxes, Which is about the same at most shops. Will definitely be returning as a regular customer!

They are very rude, charge to much and the owner did my nails personally and she did a sorry job they look terrible. I wont go back.

It was a great experience, I had gotten my nails filled in and a pedicure and I liked how they turned out. The staff was very polite and made me feel really welcomed. They do a good job for a small local business.

The prices are reasonable compared to other nail salons around Englewood and the staff was really sweet. I do recommend making an appointment and having around an hour or two free since they do everything really thorough and take their time!

Customer service was not good at all and that tells me a lot. When I asked for the owner the manager tried to step up and make things right. I read reviews and then drove 20 minutes to go to this nail shop only to be disappointed in the way I was treated. When I walked in the door I was not greeted at all and stood there till some lady finally said do you have an appointment which I said No because when I called you said you did walk ins.she the proceeded to say they could not take me so I left. My friend lives in the area and wanted to come get her nails done with me so I called back in the shop and asked for an appointment which she booked me for 15 minutes later as well as my friend over the phone. I go back in the shop for my appointment with my friend and we are both masked at the appointment time and again we were both ignored for at least 5 minutes but a Caucasian lady walks in and they run to greet her plus actually give our appointment times to her until I spoke up and told her we have been standing waiting to be acknowledged and we had the appointment times she was trying to give to this lady. The lady that worked their was rude but I explained to her that the customer service here was awful especially since the sign on the door says NO Mask No Service this Caucasian lady walks in with NO mask on and wanted service right away she had no appointment and was a walk-in. My money is just as green as the next and quite honestly I spent and my friend spent 100 each on our services. I only stayed because my friend had been there before and liked the services they offered. The manager again did try but customer service starts when you walk into an establishment. I will not go back because I would like to be greeted like that Caucasian lady who had no mask on and felt very entitled which clearly the staff felt like she was deserving of this entitlement and that her money was better than my money!

Completely rude! Hours said open till 7 I walk In at 6: 20 for a fix that’s it and they said we’re closed when the sign says open then said wait what would you like. They then discuss and the girl said ugh I’m too tired no we’re closed.hahaha ok then!

Today was the 3rd time I’ve came to JJ’s and had another great experience. Jade did my manicure and pedicure and I was treated very well! The salon is clean, modern and spacious. There was calming music playing and no loud talking/chatter from nail techs. I’ll definitely be back!

My nails cracked within one day of service. I set an appointment for repair, went in to the salon two days within a week and they did not honor the appointments.

They always make me feel welcome. Never had a bad experience with them and I would for sure recommend them.

I have been going here for many years. They are very professional, hardworking, and communicate very good with the customers.
I'm very pleased overall with their service.

When your nails are so bad that you have to go home and repaint them yourself after spending $40+. Not happy. They lasted about 10 days and almost all of them fell off on the same day, cheap and awful quality. Not to mention nail techs that look 14 years old.

First time in this place. I will try it one more time but the lady wasn't the most helpful and I just got a polish change and nail trim on my toes and she missed the sides of my big toe nails and didn't go across the trimmed ends with the polish either. Hope the next time I can give more stars.

Vi did an amazing job. Offered me water and was a real relaxing spa treatment. Thank you Kim and Vi!

I have been going to this same nail shop since I was 16 I am now 35. It is nothing like it use to be. The service is terrible. The nail techs are very rude. They dont like it when you ask for a nail design. They rarely EVER get new nail colors in. And they try to rush you while doing your nails to get to the next customer. Very disappointed. We need more local nail shops in Englewood. Badly.

My first experience wasnt that great but its the closest nail salon to me so i went today and this young lady did her thing im on my nails! Ask for her she will get u right and for those of us who get up before polish is dry (me) lol she will fix it for u!

Personally I love the outcome of my long coffin shaped nails and the place is clean and nice and the service is quick. I really respect these types of businesses and the people owning them. I normally have a great experience but today they were very rough with me and my fingers still hurt. He was in a rush and told me he was tired, he kept telling me my nails were too long. I felt kind of disrespected. But I still respect the business

Wow I really liked this nail salon! Kay was so friendly and did an amazing job on our nails. Not going anywhere else

My sister and I got our nails done here and they messed up her gel polish really bad it was very thin coat and it was painted on her skin and my gel polish is coming off and we just got them done Friday smh never going back

This really is a hit or miss place I went here for years, and then stopped doing due to having nails consistently break. Went back recently I waited a while but they were nice about it. My toe nails weren't trimmed even. But my full set is still in good shape.

I have been here waiting for a long time and the lady that was supposed to do my nail just skip right over me and did someone else no excuse just rude